Front Desk Receptionist - Orthopaedic Clinic & Physical Therapy

Job Description

Job Description

Who We Are

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Position Summary

The Front Desk Representative is often the first and last point of contact for patients visiting Michigan Orthopaedic Surgeons' Orthopaedic and Physical Therapy offices. This role is critical to creating an exceptional patient experience while ensuring efficient front-office operations.

Responsibilities include patient registration, insurance verification, authorization management and tracking, scheduling, payment collection, financial counseling, and coordination of care across orthopaedic and physical therapy services. The ideal candidate demonstrates exceptional customer service, strong attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

Patient Check-In & Registration

• Welcome patients and create a positive, professional first impression.
• Verify and update patient demographic, insurance, emergency contact, and registration information.
• Ensure all required forms and documentation are completed and accurately entered into the Electronic Health Record (EHR).

Insurance Verification & Financial Responsibilities

• Obtain, monitor, and track prior authorizations, referrals, and authorization approvals for office visits, physical therapy services, procedures, imaging studies, injections, durable medical equipment (DME), and other applicable services.
• Verify insurance information to support accurate registration, billing, and reimbursement.
• Collect copays, outstanding balances, and other patient payments.
• Identify and resolve registration or insurance discrepancies to minimize delays and billing issues.

Patient Check-Out & Scheduling

• Complete the patient check-out process efficiently and accurately.
• Schedule follow-up appointments according to provider protocols and recommendations.
• Provide patients with visit documentation, instructions, and other applicable correspondence.

Patient Service & Communication

• Deliver exceptional customer service to patients, families, and visitors throughout their visit.
• Place outbound calls to patients regarding appointments, registration, insurance, or other clinic-related needs.
• Communicate effectively with physicians, clinical staff, and fellow team members to support efficient clinic operations.
• Maintain patient confidentiality and comply with HIPAA, organizational policies, and applicable regulations.
• Perform additional duties that support clinic and departmental operations.

What Success Looks Like

Successful Front Desk Representatives:

• Deliver an exceptional patient experience during every interaction.
• Maintain accurate patient registration and insurance information.
• Complete check-in, check-out, scheduling, and payment collection accurately.
• Support efficient clinic flow through organization, communication, and teamwork.
• Demonstrate professionalism, accountability, and a commitment to service excellence.

Qualifications

Required

• High school diploma or GED.
• Minimum two (2) years of customer service experience.
• Strong communication, organizational, and computer skills.

Preferred

• Minimum one (1) year of experience in a medical office or healthcare setting.
• Experience with patient registration, insurance verification, scheduling, or Electronic Health Record (EHR) systems.

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.