EMR Application support technician

Insight Global

Job Description

A large home healthcare company is looking to hire an EMR Application support technician to join their support team of 9. This person will act as a SME for an EMR application called HomeCare Homebase and be responsible for supporting/troubleshooting any technical issues for office staff and clinical field workers. This person will respond to a wide range of ticket requests coming through via phone call, email, chat and JIRA ticketing system. There will be a wide range of troubleshooting requests coming through the system such as: resolving a workflow issue within the application, resolving scheduling issues to password resets. There will be a robust training program provided and upon conversion to a FTE shifts could change slightly and there will be a on call rotation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

2+ years of experience providing IT support or experience troubleshooting/supporting an EMR/HER system

Previous experience documenting tasks/ steps in - JIRA, ServiceNow, etc...

Ability to muti task

Previous experience providing phone support

Bachelor's degree

Experience supporting or working with a 3rd party vendor

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Vacancy posted 10 hours ago

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