Shipping & Delivery Specialist (temp)

Shipping And Delivery Specialist

PrimeLending's Shipping And Delivery Specialist is responsible for preparing, reviewing and delivering documents, images, and/or related data to investors. Following up with internal and external contacts to ensure accurate, timely delivery of files prior to investor deadlines, and be in compliance with company policies and procedures.

Responsibilities

• Review and audit loans and/or other data in the system of record for accuracy, making corrections accordingly
• Scan documents into the system; ensure documents are imaged
• Ensure records are updated to account for any missing information; follow up with appropriate parties for resolution
• Ensure system and/or other tracking tool has the most recent shipping date(s), exceptions, comments and other relevant information
• Daily monitoring of reports for exceptions and deadlines
• Select the appropriate documents for electronic upload capability
• Meet daily shipping/delivery quotas and maintain daily logs of shipping/delivery activity
• Maintain communication with internal and external contacts as necessary to ensure expectations and timelines are met; escalate any issues as appropriate
• Other duties as assigned or required

Qualifications

• High School diploma or equivalent
• Basic knowledge of mortgage industry, 2 years mortgage industry experience preferred
• Excellent communication skills, both verbal and written
• Ability to demonstrate strong detail orientation and analytical skills
• Ability to meet deadlines
• Excellent PC skills, including Microsoft Office Suite
• Strong customer service orientation
• Displays strong time management, organizational and problem-solving skills

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

PrimeLending, a PlainsCapital Company, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we've been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.

Award-Winning Culture

Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.

• #7 2023 Energage Top Workplaces in the USA
• # 11 2023 Energage Top Workplaces in Financial Services
• Top 25 2023 Fortune Best Workplaces for Women
• Top 25 2023 Fortune Best Workplaces in Financial Services
• Top 50 2023 Fortune Best Workplaces for Millennials
• #11 2023 Fortune Best Workplaces in Texas
• Scotsman Guide 2024 Top Workplaces (Editor's Pick)
• #7 2023 Dallas Morning News Top Workplaces

Key Facts About PrimeLending

• Established in 1986
• Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
• #11 2023 Top Retail Volume, Scotsman Guide
• #15 2023 Top Overall Volume, Scotsman Guide
• 400+ purchase, renovation, refinance and reverse mortgage products
• National lender with coverage in all 50 states
• 2023 Best-in-Class Lender in 4 categories by MortgageCX
• Branches located in 42 states
• 96% customer satisfaction rating
• 4.9 national average star rating on Google
• 22,000+ five star Zillow reviews

Job Info

• Job Identification 31984
• Job Category Operations
• Posting Date 07/09/2026, 08:22 PM
• Job Schedule Full-Time
• Locations 18111 Preston Rd, Dallas, TX, 75252, US (On-site)
• Business Unit PrimeLending