Territory Sales Manager

Job Description

Job Description

Who we are and what we value:

ECMD is 100% employee owned with a mission to improve the lives of our employees. Founded by innovative entrepreneurs who created the modern building materials global supply chain, their passion and integrity remain the fabric of our culture. ECMD's culture is rooted in small-town, rural, southern valueswe keep it real, honest, and down to earth.

ECMD partners with big-box retail and pro lumber yards customers nationwide to provide a world-class supply chain to builders, remodelers, finish carpenters, and consumers with the materials needed to complete simple projects to dream houses. By leveraging technology and the team's passion for its customers, ECMD has built a strategic integrated portfolio of 8 operating divisions: EastCoast Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution, Arndt & Herman Building Products, Clifton Moulding Co., Madison Lumber Company, and Falls City Lumber Company.

Job Summary:

Territory Sales Manager calls on customers to sell and promote the brand preference of ECMD product(s). It is the TSM's responsibility to qualify, identifying product/service needs and promote the sales of ECMD products on every sales call. The Territory Sales Manager meets with business owner(s), department head(s), and other sales personnel to understand their business and product needs, with the goal of selling ECMD products and services to meet customer needs. The Territory Sales Manager periodically conducts sales meetings and training seminars to assist and educate customers. The Territory Sales Manager must work closely with ECMD's general and/or sales managers regularly making them aware of changes involving customers, product issues or general service issues to ensure that sales are maximized across the assigned territory.

Essential Functions: This position requires that the employee perform all essential duties as assigned by ECMD Management, which shall include the following:

• Responsible for developing, maintaining and perpetuating a productive business relationship between ECMD, Inc. and the upper management and/or owners, the true decision makers of customer accounts.
• Fulfills the ECMD service promise by providing thorough and accurate product knowledge expertise to customers.
• Maintains customer contact and relationships to determine if there are any questions or problems that may exist. Answers questions promptly, which may require research and promptly correcting problems in the field.
• Maintains a basic working knowledge of all product lines, pricing structures, delivery schedules and all other marketing and promotional services, and other similar data, as may be required.
• Handles sales orders and credit returns as necessary for customers, including distributing catalogs, samples, price quotations, and other data as required.
• Trains retailing unit personnel in proper merchandising methods, selling procedures, etc., that showcases the advantages of ECMD products.
• Maintains liaison with other ECMD's Customer Service Representatives and other appropriate personnel at ECMD's Corporate Office including other Territory Sales Managers as appropriate, in order to expedite the Territory Sales Manager's function.
• Regular and punctual attendance including a work schedule that is structured, yet flexible in order to meet customer needs and results in achieving assigned sales goals and performance expectations.
• Territory Sales Managers are required to promptly complete and submit, electronically, all call and weekly travel information and travel related expenses via approved reporting methods. Report information must be accurate to enable review of the territory and market. It is suggested that the Territory Sales Manager complete this information daily to ensure required end of the week submittal in a timely manner.

Additional Responsibilities:

• Prepares and forwards preliminary paperwork for returns and replacements on problem orders.
• Assists in the development of new products and new marketing techniques by communicating customer desires to the sales managers
• Keeps appropriate management of ECMD up-to-date and accurately informed of competitors' activities through review of information from the field or from other sources.
• Work weekends, and holidays when necessary.
• Such other duties and assignments that shall be made from time to time to the employee from any member of the Company's management.

Requirements:

• Communicate clearly with customers in a manner that is professional, non-adversarial and helpful.
• Previous experience in sales, customer service, or dealing with the public is preferred.
• Work and communicate within a group of other employees to aid each other and solve problems.
• Computer skills and experience with data entry and email/including basic business programs such as Microsoft's Outlook, Excel, Word, Power Point, etc.
• Prefer background in millwork, woodworking, lumber or related industries.
• Required to stay updated and knowledgeable on current and new products and the industry.
• Requires extensive travel involving the use of a personal vehicle.
• Valid and appropriate driver's license and an acceptable driving record.
• The TSM should live within the boundaries of their assigned territory.

Physical Demands:

• Requires ordinary conversation, hearing, and visual acuity.
• Bend occasionally.
• Sit, walk, stand, and move between various customers facilities and field work.
• Occasionally lift and carry 50 pounds.

Benefits:

• Company Vehicle
• 10 paid holidays
• MyTime (Paid Time Off)
• Bereavement Leave
• Other benefits include access to medical, dental, vision, life and disability starting after 90 days
• 401k
• Employee Stock Ownership Plan (ESOP)