Manager, Guest Relations
Full-time
Ralph's Coffee - Madison Ave
Manager, Guest Relations: Reports To: General Manager
Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and protecting the guest journey from arrival to departure.
As the cultural and service standard bearer, this leader manages all guest-facing team members including hosts, servers, baristas, retail coffee sales and food runners — ensuring that every interaction feels polished, warm, personal, and unmistakably Ralph Lauren.
This role requires a refined hospitality background and a deep understanding of luxury service behaviors, emotional intelligence, and floor leadership in high-touch environments.
Core Responsibilities:
Guest Experience: * Serve as the constant, visible floor presence during peak business hours.
* Curate a seamless, anticipatory guest journey — from greeting to farewell.
* Lead all guest-facing associates with a hospitality-first mindset.
* Model elevated service behaviors: body language, tone, storytelling, menu fluency, and recovery.
* Manage VIP visits, special requests, and brand moments with discretion and excellence.
* Resolve guest concerns swiftly, professionally, and with brand-aligned grace.
* Conduct regular food audits to ensure standards meet flagship expectations Front-of-House Leadership & Culture:
* Set the emotional tone of the café — energized, polished, welcoming, confident.
* Coach in real time to refine service technique and guest connection skills.
* Drive hospitality training focused on presence, personalization, and luxury standards.
* Conduct formal performance conversations including quarterly reviews, performance improvement discussions and recognition conversations Brand & Ambiance Stewardship: * Ensure the café environment — music, lighting, cleanliness, table presentation — supports a premium hospitality experience.
* Partner with Marketing and Brand teams to flawlessly execute events and activations from a guest-experience perspective.
Administrative & Business Ownership:
* Create front of house schedules aligned with service expectations and corresponding S&B rates
* Input and manage schedules within the payroll scheduling system accurately and in a timely manner
* Oversee Ralph’s Coffee merchandise ordering; maintaining appropriate par levels and monitoring sales trends to prevent out of stock items while minimizing excess inventory
* Review and reconcile timecards to ensure payroll accuracy and labor compliance
* Recruit, interview and staff all front of house positions in partnership with the General Manager
* Assist the General Manager with administrative responsibilities including reporting, communication and special projects as needed Experience, Skills & Qualifications: * 5+ years experience leadership experience in luxury hospitality or premium food & beverage environment
* Highly polished communicator with exceptional emotional intelligence.
* Deep appreciation for luxury, brand storytelling and elevated service standards
* Passionate about service rituals, storytelling, and brand immersion.
* Flexible schedule, including weekends, evenings and special events as required by the business
* Exceptional communication, coaching and interpersonal skills
Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and protecting the guest journey from arrival to departure.
As the cultural and service standard bearer, this leader manages all guest-facing team members including hosts, servers, baristas, retail coffee sales and food runners — ensuring that every interaction feels polished, warm, personal, and unmistakably Ralph Lauren.
This role requires a refined hospitality background and a deep understanding of luxury service behaviors, emotional intelligence, and floor leadership in high-touch environments.
Core Responsibilities:
Guest Experience: * Serve as the constant, visible floor presence during peak business hours.
* Curate a seamless, anticipatory guest journey — from greeting to farewell.
* Lead all guest-facing associates with a hospitality-first mindset.
* Model elevated service behaviors: body language, tone, storytelling, menu fluency, and recovery.
* Manage VIP visits, special requests, and brand moments with discretion and excellence.
* Resolve guest concerns swiftly, professionally, and with brand-aligned grace.
* Conduct regular food audits to ensure standards meet flagship expectations Front-of-House Leadership & Culture:
* Set the emotional tone of the café — energized, polished, welcoming, confident.
* Coach in real time to refine service technique and guest connection skills.
* Drive hospitality training focused on presence, personalization, and luxury standards.
* Conduct formal performance conversations including quarterly reviews, performance improvement discussions and recognition conversations Brand & Ambiance Stewardship: * Ensure the café environment — music, lighting, cleanliness, table presentation — supports a premium hospitality experience.
* Partner with Marketing and Brand teams to flawlessly execute events and activations from a guest-experience perspective.
Administrative & Business Ownership:
* Create front of house schedules aligned with service expectations and corresponding S&B rates
* Input and manage schedules within the payroll scheduling system accurately and in a timely manner
* Oversee Ralph’s Coffee merchandise ordering; maintaining appropriate par levels and monitoring sales trends to prevent out of stock items while minimizing excess inventory
* Review and reconcile timecards to ensure payroll accuracy and labor compliance
* Recruit, interview and staff all front of house positions in partnership with the General Manager
* Assist the General Manager with administrative responsibilities including reporting, communication and special projects as needed Experience, Skills & Qualifications: * 5+ years experience leadership experience in luxury hospitality or premium food & beverage environment
* Highly polished communicator with exceptional emotional intelligence.
* Deep appreciation for luxury, brand storytelling and elevated service standards
* Passionate about service rituals, storytelling, and brand immersion.
* Flexible schedule, including weekends, evenings and special events as required by the business
* Exceptional communication, coaching and interpersonal skills
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Manager, Guest Relations in New York, NY vacancy
$80k
Position Description Job Description: Guest Relations Manager Department: Rooms / Guest Experience Reports To: Hotel Manager Position Summary: The Guest Relations Manager leads the hotel’s service culture and Guest Relations function, ensuring that every guest interaction...SuggestedFlexible hoursAfternoon shift$27 - $32 per hour
...Experience1 yearsJob DetailsJob Title: Hourly Floor Service & Guest Relations ManagerLocation: Palma Restaurant - West Village,... ...dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm...SuggestedHourly payPart timeShift workNight shiftWeekend workAfternoon shift$25 - $27 per hour
...Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment...SuggestedWork at officeLocal areaImmediate startRemote workFlexible hoursAfternoon shiftCompass Group
New York, NY4 days ago- ...Manager, Guest Relations: Reports To: General Manager Role Overview: The Manager, Guest Relations is the hospitality leader of the flagship. This role is fully dedicated to owning, elevating, and protecting the guest journey from arrival to departure. As...SuggestedFull timeFlexible hoursAfternoon shift
- ...expanding global luxury hospitality brand and management company, built on the evolution of... ...generation of travelers, our hotels empower guests to reach their fullest potential,... ...Rooms / Hotel Manager and Director of Guest Relations to provide strategic direction to ensure...SuggestedLocal areaImmediate startWorldwideFlexible hoursNight shiftWeekend workDay shiftAfternoon shiftEarly shift
- ...about our company & the role: THE ROLE: Guest Experience Specialists are world-class hospitality... ...means having the ability to regulate and manage your own emotions and understand the... ...able to handle physical activity as it relates to the job, such as deep cleaning,...Immediate startFlexible hoursShift workNight shiftWeekend work
The Escape Game
New York, NY1 day ago $35k - $40k
...Center in New York, NY is looking for a front desk manager to provide exceptional customer service to guests and visitors. The ideal candidate will manage phone... ...reception area. The position requires at least 3 years of related experience and offers a salary range of $35,000 to...Goddard Riverside Community Center
New York, NY15 hours ago- ...Pret US is seeking an Assistant General Manager in New York, NY to lead shop performance, staffing, food production, and guest service in a fast‑paced, high‑volume setting, ensuring we consistently deliver warm, fast, personal hospitality. You will coach and develop team...
Union Square | Pret A Manger
New York, NY15 hours ago $72k
...72,000.00 City, State: New York, New York Title: Assistant Guest Service Manager Location: New York, NY FLSA: Exempt Status: Full‑time Reports... .... This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain...Full timeWork at officeFlexible hoursAfternoon shiftStonebridge
New York, NY4 days ago$23.5 per hour
...Guest Services Coordinator Gansevoort Greenwich Village, New York City Base pay starts at $23.5/hr. Guest Services Coordinator... ...with inquiries. Provide customers with any required information related to all Hotel & F&B departments (hours of operations, services...Work at officeFlexible hoursAfternoon shiftBANDANA
New York, NY4 days ago$20 per hour
Overview Guest Services Manager role at DataAnnotation . You will train AI models, measure the progress of AI chatbots, evaluate their logic,... ...requires expert writing, editing, and content development skills. Related fields include Communications and/or Journalism....Hourly payFull timeContract workPart timeRemote work- Stonebridge Companies in Montclair, New Jersey seeks an Assistant Guest Service Manager to support the Front Office team by overseeing daily... .... This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain...
$120k - $135k
...Inclusion An international, top Am Law 50 firm seeks to welcome a Guest Services Manager to their NYC office. Schedule: 5 days per week in office... ...with local Facilities team to investigate issues related to building access cards, turnstile, and traffic flow; Field...Full timeTemporary workWork experience placementWork at officeLocal areaFlexible hoursCF Legal Recruiting and Staffing
New York, NY15 hours ago- ...Corporate Guest Svc Manager (Traveling) Department: Corporate - Hotel Employment Type: Fixed Term Contract Location: Global Description By... ...operations, with proven experience leading teams in guest services or related areas. Demonstrated ability to manage diverse, multicultural...Contract workFixed term contract
Princess Cruise Lines
New York, NY1 day ago - ...WHAT WE ARE HUNGRYFOR TheGuest Experience Manager is the voice of Paris Baguette’s... ...monitoring, analyzing, and respondingto guest feedback across all platforms including online... ...sdegree in communications, Hospitality, or related field preferred. At least2+ years of experience...
Paris Baguette
New York, NY2 days ago - ...in New York City seeks an experienced Front Office/Guest Services leader to oversee the Front Desk and related guest services. You will supervise staff, ensure... ...requires delivering exceptional guest experiences, managing conflicts, and coordinating with Bell/Door teams to...
Equinox Hotels
New York, NY2 days ago $125k - $135k
...team.Broadridge is hiring! We’re seeking a Director of Client Relations to join our stellar team! The Director of Client Relations leads... ....Responsibilities: Solicit input from the client’s senior management on new business directives within their firm and associated product...Full timeContract workLocal areaRemote work- ...Subway - 1761-0 in Pennsylvania is looking for a Shift Manager to ensure an excellent guest experience and manage restaurant operations. The ideal candidate will have a high school diploma and at least 1 year of restaurant experience. Responsibilities include overseeing...Shift work
Subway - 1761-0
New York, NY1 day ago - HHM Hotels is seeking an Assistant Front Office Manager to assist in overseeing front office operations and lead a team to uphold guest service and sustainability standards. The role includes supervising associates, handling budgets, and ensuring group resumes and rooming...
- ...shaping culture, service standards, and operational excellence from day one. The Assistant Front Office Manager will lead front desk operations, ensure exceptional guest experiences, and collaborate across departments to maximize occupancy and revenue while upholding the...
Viceroy Hotels and Resorts
New York, NY4 days ago - ...As a Customer Relations Coordinator, you will be responsible for providing exceptional service and support to customers, including: respond... ...all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time....
TradeJobsWorkforce
New York, NY1 day ago - ...HHM Hotels is seeking a Front Office Manager to lead hotel front office operations in line with brand standards and sustainability goals... ...hire, train, schedule, coach and support associates while ensuring guest satisfaction and efficient financial controls. The role offers...
HHM Hotels
New York, NY1 day ago - ...Talent, Education & Communication, Employee Groups and Celebration. Position Overview The Guest Services Coordinator will be responsible for hospitality services as it relates to in-store client experience to support the achievement of minimum monthly sales goals....Work experience placementWork at office
$95k - $110k
Account Director, Affiliate Public Relations - Consumer Brands LOCATION: This is a full-time, direct hire role. We seek qualified applicants... ...in PR agency-based consumer public relations building and managing scalable revenue growth public relations strategies that...Full timeWork experience placementCasual workLive inWork at officeFlexible hours1 day per week- ...environment for yourself and your peers. The Role: The Community Relations Manager will grow Milk Makeup’s online and offline community, driving... ...execute impactful creator events and experiences, managing guest lists, pre‑event logistics, and on‑the‑ground execution....Contract workSummer workWork at officeLocal areaFlexible hours
- ...Search Masters, Inc. client seeks a Hotel General Manager for a mid-size NYC hotel on the Lower East Side. The GM oversees daily operations, drives financial performance, guest satisfaction, and staff development, acting as the liaison between ownership and hotel staff...
Search Masters
New York, NY3 days ago $18.5 - $21.5 per hour
...Guest Service Supervisor Our Guest Service Supervisor is responsible for accomplishing... ...monitoring work processes directed by management. At Global Partners, business starts... ...salary at any time, including for reasons related to individual performance, Company or individual...Seasonal workLocal areaFlexible hoursShift workNight shift- ...A leading cruise line is seeking an Asst. Food & Beverage Manager to oversee food service operations and ensure guest satisfaction. The role requires a minimum of three years in food management aboard cruise ships and strong leadership and communication skills. The company...
princess Cruise Line
New York, NY6 hours ago - Blue Sky Hospitality Solutions is seeking a dynamic Front Office Supervisor to lead our front desk operations, drive guest satisfaction, and serve as Manager on Duty during assigned shifts. This role focuses on supervising front desk and night audit teams, maintaining...Shift workNight shift
$85k - $100k
...prioritize creating an environment where our team members can thrive, grow, and build a career. ABOUT THIS ROLE: The Guest Experience & Training Manager is responsible for supporting restaurant operations by executing a consistent, exceptional guest experience across...Full timeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, Guest Relations. Be the first to apply!
