Vendor Warranty, Returns, and Repairs Specialist

Job Description

Job Description

Position: Vendor Warranty, Returns, and Repairs Specialist Location: On-site Industry: Automotive Wholesale Distribution Job Type: Full-time Schedule: Monday to Friday, 7:30 AM - 4:00 PM (8-hour shift)

We are seeking a detail-oriented and dependable Vendor Warranty, Returns, and Repairs Assistant to help facilitate the smooth and timely processing of items returned to vendors. This role plays a vital part in ensuring accurate tracking, efficient handling, and proper documentation of all warranty and repair items.

Key Responsibilities:

• Process product warranties and repairs according to vendor guidelines
• Sort, label, and organize items based on their disposition
• Prepare items for shipment-wrapping, packaging, and labeling-to vendors, customers, and salesforce
• Communicate effectively via email, phone, text, and in person
• Maintain accurate records, including part numbers and item tracking
• Manage Return Goods Authorizations (RGAs) within vendor timeframes
• Work independently while maintaining a high level of organization and attention to detail
• Demonstrate flexibility while staying dependable and reliable

Qualifications:

• High school diploma or GED required
• 1-3 months of related experience and/or training preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Exceptional attention to detail and accuracy
• Excellent organizational and time-management abilities

Physical Requirements:

• Frequent walking, bending, stooping, squatting, pushing, and pulling
• Ability to lift/move up to 50 lbs regularly, up to 70 lbs occasionally, and up to 100 lbs with assistance
• Ability to stand and/or walk for extended periods
• Must be able to work in varying warehouse conditions, including extreme heat, cold, and humidity

Additional Information:

• Seniority Level: Entry-level
• Remote Work: Not available

Benefits:

• 401(k)
• Health, Dental, and Vision insurance
• Life insurance
• Paid time off