Collections Specialist

Job Description

Job Description

Collections Account Manager

Location: Irving, TX (100% Onsite)

Position Type: Temp-to-Hire

Compensation: $22.00 – $24.00 / hour

Our client in Irving is looking for a Collector to join their team on a Temp to Hire basis! They are a specialized financial services firm in the automotive industry that helps lenders and financial institutions manage "at-risk" or complex consumer loan portfolios. Their core expertise lies in handling accounts that require specialized regulatory knowledge, including bankruptcy servicing, asset recovery, and deceased/probate account management.

This is a small, close-knit company where culture fit is paramount. They offer a supportive environment for for professionals who value integrity and collaboration.

Position Summary:

The Account Manager is responsible for specialized collection activities, including contacting customers and negotiating payment arrangements on outstanding debt on auto loans. This role requires a balance of firm negotiation and professional empathy, particularly when navigating sensitive financial situations.

Essential Duties & Responsibilities:

• Portfolio Management: Maintain a queue of accounts with regular review, phone calls, and consistent follow-up work.
• Negotiation: Establish payment arrangements with a sense of urgency and firm deadlines.
• Fact-Finding: Conduct conversations to locate collateral information and perform skip-tracing according to established practices.
• Compliance: Follow all established policies, procedures, and training guidelines while preserving the confidentiality and security of sensitive information.
• Team Contribution: Serve as an active member of the team, contributing to a positive work environment and assisting with special projects as requested.

Qualifications & Competencies:

• Bilingual: Professional fluency in both English and Spanish is a plus .
• Communication: Excellent written and verbal communication skills; strong negotiation and active listening abilities.
• Experience: 2 years of experience in collections in the automotive industry is a plus.
• Specialized Knowledge: Prior experience with Bankruptcy is highly preferred.
• Technical Skills: Computer proficiency and a genuine desire to learn new systems.
• Education: High school diploma or equivalent required.

Requirements:

• Location: This position is 100% onsite in Irving, Texas.
• Vetting: Candidates must pass a background check, drug screen, and credit check.
• Attributes: Must be results-oriented and a strong culture fit for a small-office environment.

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

• A professional, supportive team environment
• Representation to North Dallas’ top employers
• Full medical benefits package
• Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!