Entry Level IT Field Technician

Job Description

Job Description

Are you looking for a Career in IT?

M&H Consulting LLC, an IT consulting firm in Massachusetts, is looking to fill a position for a field computer and networking technician. This position requires the employee to travel extensively to client sites on a daily basis in the North Shore, South Shore, Boston, and Metro West areas. Yearly salary starts at $50,000. A bachelor's degree is preferred for consideration, but not required, and strong reasoning, troubleshooting and communication skills are a must. Benefits include paid vacation time, paid sick time, a simple IRA plan with a company match, gas mileage payments, health coverage, dental reimbursement, paid smart phone, and quarterly bonuses. Details on the job description are included below.

Schedule- Monday- Friday - 8:30am- 5:30pm includes 30-60 minute lunch

On call schedule will be discussed during interview

Additional Perks

• Mentorship Program
• Annual merit increases based on performance
• On the job training
• Job Progression
• Paid sick time
• PTO

Salary/Wage: Yearly salary starts at $50,000 additional income are as follow

• Gas mileage payments $3600 per year
• Smart Phone/Device reimbursement up to $1200/yr
• 3% IRA Company Match after 60 day probationary period ($1500-$1600)
• Quarterly Bonuses are based on company profitability

Minimum Relevant Work Experience: Entry level, experience preferred

Minimum Education Level: Associates Degree

Job Description:

Maintains clients' computing and overall technical environment by identifying system requirements; installing upgrades; monitoring system performance, and resolving issues as they arise.

Preferred Skills/Qualifications (knowledge of most of these is required):

• Server Operating Systems
• PC and Apple Environments
• Routers
• Port Forwarding (NAT)
• System Administration
• Network Hardware/Software Configuration
• Email Systems
• DNS
• DHCP
• Remote Access (VPN, Remote Desktop Connection, Terminal Server)
• Various Software Installations
• Battery Backups
• Online Backups
• Computer Hardware Installation/Replacement

Duties:

• Establishes system specifications by conferring with users; analyzing work flow, access, information, and security requirements; designing system infrastructure.
• Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.
• Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.
• Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
• Prepares users by designing and conducting training programs; providing references and support.
• Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.
• Meets financial requirements by submitting information for budgets; monitoring expenses.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects organization's value by keeping information confidential.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Application Question(s):

• Do you have a reliable vehicle that allows you to travel daily?
• Do you currently reside in one of these states: Massachusetts, Rhode Island, New Hampshire?
• Are you willing to travel throughout eastern Massachusetts almost daily for on site support at our clients?

Education:

• Associate (Required)

Experience:

• IT support: 1 year (Preferred)
• Microsoft Windows Server: 1 year (Preferred)

Language:

• English Fluently (Required)

Work Location: On the road

As an outsourced IT firm for New England businesses, we act as an IT department for companies with 1 to 100 employees. This mainly consists of being on site at clients on a regular basis to maintain, troubleshoot, and improve their IT infrastructure.

Company Description

As an outsourced IT firm for New England businesses, we act as an IT department for companies with 1 to 100 employees. This mainly consists of being on site at clients on a regular basis to maintain, troubleshoot, and improve their IT infrastructure.