Commercial Lines Account Manager

Job Description

Job Description

Position Summary
The Commercial Lines Account Manager is responsible for managing a portfolio of commercial insurance accounts, handling renewals, endorsements, certificates, marketing, and daily client service. This role works closely with producers and insurance carriers to ensure exceptional client support, account retention, and timely policy management.

The ideal candidate has strong commercial insurance knowledge, excellent communication and organizational skills, and the ability to manage multiple priorities while delivering outstanding customer service.

Key Responsibilities:

Client Relationship & Service

• Act as the main point of contact for assigned commercial clients. 
• Respond promptly to requests for coverage clarification, certificates, billing, claims support, and policy changes. 
• Anticipate client needs and proactively advise on holistic, risk management solutions. 

Policy Management & Renewal Execution

• Conduct comprehensive pre-renewal reviews for assigned accounts, including how to fill gaps in coverage. 
• Collaborate with producers on larger accounts; independently manage smaller accounts. 
• Prepare and present renewal proposals, binders, and comparisons clearly and confidently directly to clients. 
• Process endorsements, cancellations, and audits accurately through Applied Epic. 

Marketing & Carrier Collaboration

• Work with underwriters and marketing reps to negotiate coverage terms, pricing, and retention strategies for new and renewing clients. 
• Identify gaps or outdated coverage and recommend program enhancements. 
• Submit new business and renewal submissions, including applications and loss run analysis. 

Process & Technology

• Maintain accurate client records and activity logs in Applied Epic. 
• Ensure all activities comply with regulatory requirements and internal procedures.   
• Use technology to streamline service, standardize outputs, and improve turnaround time. 
• Participate in continuous improvement of workflows and cross-team communication. 

What We’re Looking For:

Core Values: All team members embody our 5 Core Values:

1. We Care – We care about our clients, our community, our carriers, and each other.
2. Solutions Driven – We look for a solution to every challenge.
3. Teamwork – We work as a team to achieve our objectives.
4. Do What You Say – We keep our commitments
5. Always Be Growing – Every day in every way we get a little better.

Qualifications

• 2+ years of commercial Property & Casualty experience (agency or brokerage setting) 
• RI / CT P&C License required (or ability to obtain quickly) 
• Proficiency with agency management systems (Applied Epic preferred) 
• Strong verbal and written communication — confident with clients and carrier partners 
• Highly organized with excellent attention to detail 
• Ability to prioritize, pivot quickly, and maintain poise under pressure 
• Experience with middle-market accounts ($5K–$50K revenue per account) preferred 

Preferred Qualifications

• Professional designations: CIC, CISR, CRIS, ARM 
• Experience working with regional MGAs and surplus lines carriers 
• Understanding of coastal property, contractors, nonprofits, or real estate portfolios 
• Prior involvement in account rounding, risk assessment, or stewardship meetings 

Compensation & Benefits

• Competitive salary with performance bonus 
• 401(k) with employer match 
• Health, dental, vision insurance 
• Generous paid time off plus holidays 
• Continuing education and professional development, licensing and education support 
• Opportunity to grow within a respected and forward-thinking agency 
• Collaborative and supportive team environment