ADMINISTRATIVE SPECIALIST I

Introduction The Maryland Department of Labor is currently accepting applications from qualified candidates for a Administrative Specialist I within the Office of Occupational and Professional Licensing. As a member of the Occupational and Professional Licensing team, you can build a fulfilling career while enjoying a comprehensive benefits package, including medical and dental coverage, paid time off (vacation and sick leave), participation in the State pension plan, supplemental retirement options, and membership in the Maryland State Employees Credit Union.

GRADE

STD0010

LOCATION OF POSITION

100 South Charles Street, Baltimore, Maryland 21201 Main Purpose of Job The main purpose of this position is to provide direction, oversight, and coordination of the overall daily operations of the Consumer Service Center and accurately respond to consumer inquiries and requests for information concerning the licensing status of twenty-five licensing, registration, and certification programs and to complaints filed against licensees and registrants of the regulatory Boards/Commissions within the Division of Occupational and Professional Licensing.

POSITION DUTIES

Process, coordinate and verify original and renewal license applications for 26 regulatory boards and commissions by monitoring information entered by employees through Wells Fargo and AS400 system to ensure accuracy and compliance with applicable laws and regulations. Provides potential licensees with instructions on how to file electronically via the internet. Respond to consumer inquiries by telephone about licensing status and complaint histories to accurately interpret complex licensing and complaint records in accordance with the Maryland Public Information Act. Reduce consumer frustration by directing phone calls to the proper agency and staff members using the knowledge of the agency's personnel. Process, verify and coordinate all charge back payments made through PayPal Management system for licensing renewals including identifying electronic transactions with the Fiscal Dept.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work. Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience. 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience using Google Suites Customer service experience Data entry experience Experience using AS400

LIMITATIONS ON SELECTION

Limited to current Maryland Department of Labor-Occupational and Professional Licensing employees only.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

EXAMINATION PROCESS

The examination for this recruitment will be an evaluation and rating of the information provided on your application.

SELECTION PROCESS

Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year. Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status. #J-18808-Ljbffr Maryland