Customer Service Representative I - Workers' Compensation Call Center

Customer Service Representative I - Workers' Compensation Call Center

The Customer Service Representative plays a vital role in supporting the Workers' Compensation department by managing inbound and outbound calls and providing exceptional service to claimants and internal teams. This entry-level position is ideal for individuals looking to start a career in insurance, claims management, or customer service within a professional environment.

You will assist claim adjusters by addressing inquiries, clarifying information, and ensuring accurate communication between all parties. Training will be provided to help you succeed and grow in this role.

This role requires internet upload and download speeds of at least 80Mbps. This role is available for both remote and hybrid work arrangements.

Essential functions and responsibilities include:

• Answer and return inbound and outbound phone calls promptly and professionally.
• Review claim history in the system and provide accurate information to callers.
• Collaborate with claim adjusters to clarify details and resolve inquiries.
• Document interactions and maintain accurate records in the system.
• Ensure punctual and consistent attendance.
• Perform additional duties as assigned to support department operations.

Knowledge and skills required:

• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Willingness to learn and adapt to new systems and processes.

Education and experience:

• High school diploma or equivalent required.
• At least 2 years of call center experience.

Pay range: $13.94 - $21.48 per hour.

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.