Digital Innovation - Operations Manager

Position Type: Hybrid; 3 days per week in office Compensation: $55,000-$75,000, commensurate with experience About Hudson Ferris Hudson Ferris is a NYC-based boutique consultancy that offers a full range of professional fundraising services for nonprofits. Our leadership team has raised millions of dollars for some of the country’s most notable nonprofit brands and institutions. Since our founding in 2012, we have served more than 250 organizations worldwide across the full spectrum of nonprofit arenas, including arts and culture, healthcare, education, climate change, poverty alleviation, social justice, youth causes, and international development. Working at Hudson Ferris allows a person who is multi-passionate about nonprofit causes the rare opportunity to work on many causes at once. Hudson Ferris is a mission-driven firm. We take a team approach to every endeavor, utilizing our core competencies: strategy, outreach, and communications, to find the shortest route to funding for our clients. What sets Hudson Ferris apart is that we provide high-level strategic counsel and the boots-on-the-ground staff support required to execute these strategies. We develop customized, highly tailored solutions that meet our clients’ unique fundraising needs and set them up for near-term wins and long-term growth and sustainability. We enjoy collaborating as a team and strive always to reach our collective goals. We are looking for a highly organized and service-oriented Digital Innovation - Operations Manager to support the day-to-day management of Margaret, Hudson Ferris’ first-of-its-kind subscription-based fundraising consulting platform. This role will ensure that Margaret users receive timely, high-quality support by managing incoming requests, assigning work across the Hudson Ferris team, tracking completion, supporting customer success, and monitoring platform usage. This person will be responsible for helping Margaret operate smoothly across both A La Carte and Standard Workflows . They will also maintain strong relationships with current Margaret subscribers, support subscriber engagement and retention, track usage metrics, and help develop content for social media posts and email blasts to current and prospective users. Candidates must also display commitment to our company values: Persistence, Tenacity, Curiosity, and Solidarity. About the Candidate We are seeking an organized, thoughtful, and detail-oriented candidate who is excited by the opportunity to help manage and improve a growing digital platform within a mission-driven consulting firm. The ideal candidate will be comfortable managing multiple requests at once, coordinating across team members, tracking deadlines, and communicating clearly with nonprofit clients. This person should be able to balance internal operations with external customer service, ensuring that Margaret subscribers feel supported, heard, and well served throughout their time on the platform. The strongest candidates will have excellent project management instincts, strong writing skills, a customer-service mindset, and a genuine interest in nonprofit fundraising, digital tools, and capacity-building solutions for nonprofits. Responsibilities Include, But Are Not Limited To Manage the day-to-day operations of Margaret, Hudson Ferris’s subscription-based fundraising consulting platform. Receive, review, and respond to incoming Margaret user requests in a timely and professional manner. Assign Margaret requests to the appropriate Hudson Ferris team members based on workflow type, team capacity, and subject matter expertise. Track the progress and completion of requests across both A La Carte and Standard Workflows . Maintain internal systems for request status, deadlines, assignments, deliverables, and follow-up needs. Support quality control by ensuring Margaret requests are completed on time and aligned with platform expectations. Maintain relationships with current Margaret subscribers and serve as a day-to-day point of contact for user support. Steward subscriber customer success by monitoring engagement, identifying users who may need additional support, and helping ensure subscribers are getting value from the platform. Track Margaret usage metrics, including request volume, response time, completion rates, user engagement, workflow trends, and subscriber activity. Prepare regular internal updates on Margaret usage, platform activity, customer success, workflow efficiency, and areas for improvement. Coordinate with Hudson Ferris team members to improve Margaret systems, workflows, templates, and user experience. Identify common user questions, recurring need(s), and opportunities to improve platform guidance or communications. Provide content for social media posts and email blasts to current users, prospective users, and partner audiences. Help communicate Margaret’s value, use cases, subscriber benefits, and practical fundraising support through clear and engaging written content. Support the Director of Digital Innovation and Strategy with special projects related to Margaret operations, subscriber engagement, digital strategy, and platform growth. Represent Hudson Ferris and Margaret in a warm, professional, and responsive manner. Core Requirements At least 2 years of relevant experience or a degree in nonprofit administration. Strong project management and organizational skills. Excellent written and verbal communication skills. Ability to manage multiple requests, deadlines, and stakeholder needs at once. Comfort communicating directly with nonprofit clients, subscribers, or users. Strong customer-service instincts and a commitment to responsive follow-up. Ability to track work accurately using a CRM, spreadsheet, project management platform, or similar system. Strong attention to detail and ability to maintain clean internal records. Comfort working across digital platforms, including Zoom and Microsoft Office. Ability to work both independently and collaboratively in a fast-paced environment. Personal resilience, professionalism, and a willingness to provide and utilize constructive feedback. Interest in nonprofit fundraising, digital innovation, and capacity-building support for nonprofit organizations. Preferred Requirements Experience in nonprofit administration, nonprofit development, fundraising operations, customer success, account management, project management, or consulting support. Experience managing workflows, intake systems, service requests, or client deliverables. Experience with CRM platforms such as Neon, Salesforce, Bloomerang, or similar tools. Experience with Monday.com or similar project management software. Experience supporting subscription-based services, membership programs, customer success, or client engagement. Experience drafting content for email, social media, newsletters, or other user-facing communications. Familiarity with nonprofit fundraising best practices, including individual giving, institutional giving, stewardship, board engagement, donor communications, and prospecting. Comfort reviewing usage metrics, identifying trends, and preparing internal reports. Experience working in a nonprofit development office or consultancy setting. Interest in digital tools, generative AI, fundraising technology, and emerging solutions for nonprofit capacity-building. Additional Benefits Regular Team Skill Builds designed to allow staff to learn from experts’ experience in fundraising and nonprofit management. Regular team-building opportunities. Partnership with Civic Hall and access to their membership community. Opportunity to help manage and improve an emerging digital product within an established nonprofit consulting firm. Opportunity to work closely with Hudson Ferris leadership on Margaret operations, user experience, customer success, and platform growth. #J-18808-Ljbffr Hudson Ferris