Glass Blower Craft Team Member - Dollywood Theme Park - Full Time Seasonal

Craft Team Member

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Craft Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Craft Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to provide excellent customer service to guests by learning to produce key retail products from raw materials and encouraging purchases through engaging product demonstration to enhance the Dollywood experience. This is to be done in a manner consistent with the values and mission of the Dollywood Company.

Summary of Major Duties & Responsibilities

• Assist on the production of retail products using raw materials in order to develop product and service knowledge available to our guests
• Provide entertaining, interactive and engaging demonstrations of the craft that makes the guest experience unique and improves sales while meeting the standard of Merchandise Selling Skills and guest interactions
• Ensure complete adherence to established recipes to control expenses related to production techniques
• Gain understanding of raw materials inventory to assist the craftsman
• Operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
• Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards
• Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience
• Accommodate changes in work assignments and locations
• Get along with guests and co-workers while exhibiting a positive and personable disposition
• Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor
• Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets
• Protect the privacy and security of guests and coworkers, including PCI compliance

Education and Experience Required

• Must be minimum of 18 years of age
• High school diploma or equivalent. Trade school or comparable work experience preferred but not required, with a sincere desire to learn craft production techniques
• Production techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferred
• Demonstration of craft production in an entertaining and informative manner to guests required. Previous experience in giving demonstrations, group presentations, or public speaking is preferred
• Operation experience in machinery related to production and demonstration of crafts preferred
• Comprehend instructions and retain information
• Prior cash handling experience preferred
• Prior sales experience preferred
• Must successfully complete a pre-employment background check including motor vehicle and drug screen

Knowledge, Skills, and Abilities

• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced environment
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood's core values through the lens of dignity and respect
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to maintain good personal hygiene
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to operate/drive a company vehicle with valid driver's license
• Able to add, subtract, multiply and divide with accuracy
• Able to lift up to 50 pounds with assistance
• Able to work in temperatures of 0 to 110 degrees, with appropriate safety measures in place. In many cases (i.e., Blacksmithing, Glass Blowing, Sand Casting) able to withstand intermittent exposure to extreme heat sources
• Able to work outdoors
• Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system
• Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges)
• Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
• Ability to use color and depth perception in order to arrange displays and to locate merchandise
• Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
• Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• Understand basic calculator and cash register/POS system
• Driver's license and acceptable driving record required if appointed authorized driver
• Able to perform other duties as assigned

Physical and Cognitive Requirements

• • Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
  • Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
  • Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
  • Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
  • Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive