BDC Consultant

Job Description

Job Description

Job Summary

We are looking for a  BDC Service Consultant to join our growing team! The right candidate will have strong communication skills, punctual nature and the ability to handle a dynamic work environment. The day-to-day responsibilities will include answering the dealership phone, greeting customers, and assisting in scheduling service appointments. 

Benefits

• Monday- Friday daylight schedule 

Responsibilities

• Answer dealership service phones, schedule service appointments

• Schedule Pickup/Delivery appointments and work with team of drivers

• Work cooperatively with service and other internal teams

• Communicate with callers and visitors in a professional, friendly, and efficient manner

• Work with service team with day to day operations

• Assist in scheduling and confirming service appointments

• Reconcile daily service deposits
• Assist clients into loaner vehicles and utilize loaner car program
• Contact clients after service for follow up and survey
• Contact clients for declined services and schedule back in at later date

• Other duties as assigned

Qualifications

• Excellent listening/communication skills, outgoing and positive personality

• Punctual nature and ability to handle dynamic work environment

• Professional appearance and eager to improve on all aspects

• Valid driver’s license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.