Order Entry Clerk

Order Entry Clerk

OrePac Building Products is a wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry. Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple.

The Order Entry Clerk is responsible for accurately reviewing and preparing for release work orders for the door and pre-finish shops. Knowledge of OrePac systems, processes, available inventory and doors in general is required.

Essential Duties and Responsibilities:

• Review and process incoming work orders with a high level of attention to detail. Ensure all required options are selected and make necessary inventory swaps are applicable. Review work order for any customer-provided notes for additional changes. Complete work orders for release in a timely manner.
• Review printed work orders from BisTrack to ensure accuracy and work with the sales team to make appropriate changes as needed.
• Organize and distribute work orders to the correct personnel.
• Assist the sales team by answering customer questions through various communication channels; in-person, phone, and email.
• Partner with the Corporate eCommerce team to communicate when changes or updates are needed to kits and BOMs to ensure accurate inventory parts are being pulled and populated in work orders submitted through Marketplace or entered in through BisTrack.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required to perform successfully in this position.

Required Skills:

• Individual must be detail-oriented. Ability to process high-volume with a high level of accuracy in a timely manner while accomplishing other tasks throughout the day.
• Ability to effectively communicate to all personnel members, including external customers in a clear and concise manner through various communication channels.
• Strong customer service orientation.
• Ability to develop strong interpersonal working relationships and work in a team environment.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
• Proficiency in using a personal computer accompanied by a strong aptitude for technical applications.
• Proficiency in Microsoft Office: Outlook, Word, and Excel.
• Excellent time management, detail orientation, and organizational skills. Demonstrated ability to work in a fast-paced environment with the need to re-prioritize throughout the day.

Experience and Education:

High school diploma or general education degree (GED), and 1 to 2 years of relevant experience; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. The work environment is generally quiet.

Safety:

OrePac supports a safe and drug-free workplace. Employees are required to perform duties in accordance with acceptable and safe work procedures. This includes but is not limited to:

• Reporting all incidents and accidents to one's immediate supervisor within 24 hours.
• Maintaining the work area in a safe and healthful condition.
• Reporting, and whenever possible, correcting, unsafe working conditions to branch leadership.
• Operating vehicles while in the course of employment in a safe and lawful manner; and
• Providing assistance to reduce or eliminate workplace hazards.

OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

OrePac's safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac will provide required PPE to employees. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac's safety policy and use the required PPE necessary for their specific role.

Dress Code:

All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be tasteful.

Compensation and Benefits:

• Competitive compensation, D.O.E.
• Medical, dental and vision insurance
• Informed Health Line and Health Advocates
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Employee Product Purchase
• Free Gym membership
• Life and Long-Term Disability Insurance
• Voluntary benefits
• 401(k) with Employer Match
• Paid time off (PTO) and paid holidays

OrePac provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.