Part-Time Resident Services Coordinator

Job Description WC Smith has an exciting part-time opportunity for an Evening Resident Services Coordinator at The Collective, our premier luxury apartment community consisting of Park Chelsea, The Agora, and The Garrett. This role is responsible for maintaining a welcoming and professional presence throughout the community, supporting resident satisfaction, monitoring amenity spaces, conducting routine property walks, and providing relief coverage for concierge staff as needed. The ideal candidate is customer-focused, attentive to detail, and committed to delivering an exceptional resident experience in a Class A residential environment. SCHEDULE: Part-time, 16 hours per week Saturday and Sunday, 2:30 PM – 10:30 PM RESPONSIBILITIES Provide a welcoming and professional presence for residents and their guests. Conduct routine property walks and document any safety, maintenance, or security concerns. Monitor amenity spaces and ensure compliance with community policies and operating hours. Assist and support concierge and security personnel as needed. Respond to resident questions and requests in a timely and professional manner. Enforce community policies, procedures, and standards. Demonstrate a commitment to fair housing principles at all times. IDEAL CANDIDATE Minimum of two years of experience in a front desk, concierge, hospitality, customer service, or similar role. Exceptional customer service skills with a positive, professional demeanor. Strong verbal and written communication skills. Previous experience working in a Class A luxury residential community is strongly preferred. Security experience is a plus. Experience with Yardi is a plus. Ability to walk the property and remain on your feet for extended periods of time. BENEFITS Free parking. Sick and Safe Leave. EEO STATEMENT WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. #J-18808-Ljbffr William C Smith & Co Inc