Member Services Sales Supervisor

Job Description

Job Description

Position Title: Member Services Sales Supervisor

Department: Member Services

Reports To: Member Services Sales Manager

Location: Central

Date Revised: November 2024

Position Type: Full Time

Who We Are

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-McMoRan Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers—we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our work is guided by our culture code, which is at the heart of everything we do. We believe in Activating Impact by integrating tangible, real-world outcomes into all our initiatives, fostering a culture where every action contributes to a positive environmental impact. We are committed to Empowering Optimism, using positivity to inspire others to act and believe in their capacity to create meaningful change. We strive to Create Connection by engaging with people from all walks of life, knowing that the collective strength of a diverse community can address the most pressing challenges facing our natural world. At Audubon, we embody the spirit of Le Bon Temps, infusing the joy and vibrant culture of Louisiana into our everyday work, celebrating our unique heritage while advancing our mission. As Leaders of the Pack, we constantly seek smarter, innovative solutions, challenging conventions to drive the change we want to see in the world.

What You’ll Do

The Member Services Sales Supervisor is entrusted with Membership sales and servicing at the Front Gate of the Zoo, in the lobby of the Aquarium and by phone in the call center. The Supervisor trains and leads the Membership Associate team in the daily operation, ensuring that we provide an exceptional member experience.

Day to Day Responsibilities

· Responsible for opening/closing the Membership sales office, ensuring equipment is operational and ready for the day

· Embrace the mission of Audubon Nature Institute and communicate the value of Membersihp to internal and external guests in a positive, enthusiastic way.

· Coach and train the frontline team, leading by example and providing guidance on Member servicing with accuracy and efficiency.

· Work with members and associates to resolve Membership issues via email, phone or in person when Members visit our facilities.

· Ensure a smooth daily shift, providing for breaks and lunches for team members.

· Open/close the office, ensuring daily sales and cash receipts are delivered to the vault. Responsible for adherence to vault and cash handling procedures.

· Effectively communicates the value of membership, using expert knowledge to potential members, and encouraging purchase of renewal and upgrade to existing members, with a smile.

· Acts as a cashier as needed, to sell memberships, upgrades and Member tickets, and provide member support with promotions and events

· Stay up to date with Audubon Internal Communications messages

· Attend all mandatory training sessions, either in person or online

· Manage daily cash, check and credit card payments at front gate and by phone while adhering to Audubon’s Cash Handling policy. Closes all daily sales accurately, notating any discrepancies clearly, handling cash & provide change without error

· Maintains the quality and integrity of Member information through accurate record keeping, information gathering and data entry.

· Utilizes computer system to perform Membership sales and servicing. Responsible for maintaining a highly organized, neat and professional workspace. Stocks office and ticket booth with necessary supplies and incentives.

· Accept other duties as assigned by Manager and/or Director of member services.

Additional/Overall Skills:

· Coach coworkers on service expectations, and involve other leaders as needed

· Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.

· Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.

· Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.

· Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.

· The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

What We’re Looking For

Must Haves:

· High school diploma or equivalent

· Three years cash handling, customer service and sales experience required

· Ability to follow high customer service, quality and image standards

· Positive attitude, enthusiastic and upbeat.

· Ability to work well under pressure, with good communication and conflict resolution skills.

· Basic math, spelling and typing skills necessary

· Willingness and ability to work weekends, holidays and special events as necessary.

· Ability to act with discretion and good judgement in making decisions

· Ability to work with minimal supervision and occasional direction.

Nice-to-Haves:

· Familiarity with Microsoft Office software (Excel, Word, Outlook, Teams)

· Affinity for animals preferred

Physical Requirements:

Physical Demands:

Prolonged standing, walking, and climbing of stairs or ladders.

Ability to lift, push, pull, and carry objects up to 50 pounds.

Frequent bending, crouching, twisting, and reaching.

Manual dexterity to operate machinery or handle tools.

Frequent use of vision and hearing to assess surroundings and job tasks.

Environmental Conditions:

May include indoor and outdoor work environments.

Exposure to varying weather conditions.

Potential exposure to environmental hazards such as dust, chemicals, or loud noise.