Customer Account Coordinator

Full-Time

Sales

Depew, NY, US

Salary Range: $18.32 To $27.00 Hourly

About PCB Piezotronics, Inc.

PCB manufactures sensors used by design engineers and predictive maintenance professionals to test and measure vibration, pressure, force, acoustics, load and shock for test, measurement, monitoring and control requirements. Our sensors support testing in aerospace and defense, automotive, transportation, civil engineering, and general R&D industries. PCB is a wholly-owned subsidiary of Amphenol Corporation. With a focus on Total Customer Satisfaction for both our internal and external customers, we have a strong and ongoing commitment to being a great place to work! Learn more about our team | |

More Reasons to Join the Team

PCB offers a highly collaborative and team-based atmosphere. Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. Social events and opportunities are hosted throughout the year aimed to develop internal relationships and promote a culture focused on collaboration and teamwork. PCB also provides all full-time team members with 100% employer paid medical premiums for you and your family, a competitive PTO package and 10 company paid holidays.

The Customer Account Coordinator is responsible for delivering exceptional customer service through telephone and written communication, completing contract review, and strengthening customer relationships. This role collaborates with all departments across the company to address inquiries, resolve complaints, and ensure a positive customer experience.

Additional Duties:

• Acts as first point of customer contact (telephone, e-mail, online chats) to provide support and information on products and services.

• Performs contract review and purchase order entry per documented procedures. Processes other related documents to support the Contract Review procedures.

• Processes (Return Merchandise Authorization) RMA upon customer’s request per documented procedures.

• Provides quotes, literature, calibration certificates, product specs and drawings as requested by customers and sales representatives.

• Provides no-charge samples to expedite customer’s needs and promote PCB products.

• Contacts customers, sales representatives and distributors to follow up on orders and quotes to ensure that the customer’s needs are met.

• Coordinates customer contract needs with Logistics (i.e.; consolidations, blanket orders, special contract requirements).

• Documents appropriate “Voice of the Customer” feedback.

• Cooperates with all departments to best serve the customer.

• Works with the Finance Department to resolve invoicing and payment issues.

• Performs other related duties as assigned.

Minimum Qualifications:

• Education: High School Diploma or GED

• Experience: One year of customer service experience. One year of demonstrated experience in areas of customer service and problem solving. Proficient in Microsoft Office products.

Preferred Qualifications:

• 1 year of customer service experience within a manufacturing setting preferred.

Additional Benefits:

• 100% Company Paid Medical Insurance Premiums

• Dental and Vision Insurance

• Company funded HSA or HRA Accounts (with enrollment in applicable health insurance plan)

• Paid Time Off

• Employer paid basic life insurance, short- and long-term disability insurance

• 401k Company Match

• Tuition Reimbursement

• Dependent Scholarship Program

• Company paid holidays, employee discounts, holiday gift certificates

Physical Demands (U.S. only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

International Traffic in Arms Regulations

This position requires access to “controlled technology” as defined in the Export Administration Regulations (15 C.F.R. §730 et. seq.) and “technical data” as defined in the International Traffic in Arms Regulations (22 C.F.R, Chapter 1, Subchapter M). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

PCB Piezotronics is an equal opportunity employer