Customer Service Coordinator

Job Description

Job Description

Customer Service Coordinator

Location: Buffalo, NY
Schedule: Full-Time, Onsite
Hours: Monday-Friday, 8:00 AM to 4:30 PM
Compensation: $60,000-$65,000, depending on experience

Adams Limitless is a recruiting and talent solutions partner that helps growing organizations hire exceptional talent across operations, sales, customer success, manufacturing, and technical functions. We partner with companies that value strong culture, career growth, and long-term employee success.

We are currently supporting a well-established and growing organization in the Buffalo area in the search for an Customer Service Coordinator .

This role serves as the central point of coordination after a customer order has been sold. You will work cross-functionally with sales, customers, technical teams, purchasing, warehouse operations, and accounting to ensure orders are processed accurately, tracked effectively, and delivered successfully.

This is not a traditional construction project management role. Instead, it is a highly collaborative position focused on customer support, order management, and project coordination in a fast-paced environment. Most projects move through a 30-day lifecycle and require proactive communication, organization, and follow-through.

• Take ownership of customer orders following the sales handoff process.

• Set up customer accounts and collect any required documentation, forms, or missing information.

• Enter customer orders and purchase orders accurately into company systems.

• Maintain detailed order notes, project updates, and status tracking.

• Monitor order progress and identify potential delays or roadblocks.

• Coordinate with customers, sales representatives, technical teams, purchasing, warehouse operations, and accounting to keep projects moving forward.

• Schedule and participate in customer handoff and project update calls when needed.

• Track drawings, bill of materials (BOMs), approvals, delivery schedules, and installation-related milestones.

• Provide proactive updates to customers and internal stakeholders.

• Assist with shipment tracking and resolution of delivery, inventory, or order issues.

• Help ensure orders are released, fulfilled, and delivered on schedule.

• Follow up professionally with internal teams and customers to obtain required information.

• Utilize CRM, ERP, Microsoft Teams, dashboards, and reporting tools to manage daily activities.

• 3+ years of experience in customer service, order management, project coordination, operations support, procurement, inside sales support, service coordination, or similar functions.

• Experience supporting B2B customers and collaborating with multiple internal departments.

• Strong organizational and time-management skills.

• Ability to manage multiple priorities simultaneously in a fast-paced environment.

• Excellent written and verbal communication skills.

• Comfortable following up and holding stakeholders accountable for deadlines and information.

• High attention to detail and data accuracy.

• Experience working with CRM, ERP, Excel, Teams, or related business systems.

Experience within one or more of the following industries is highly valued:

• Manufacturing

• Building products

• Construction-related products

• Industrial distribution

• Safety equipment

• Facilities services

• HVAC

• Electrical products

• Technical service or installation environments

• Experience with Zoho, Acumatica, Salesforce, NetSuite, SAP, Oracle, Microsoft Dynamics, or similar ERP/CRM platforms.

• Background in order entry, purchase orders, shipment tracking, customer portals, vendor documentation, or installation coordination.

• Exposure to contractor support, warehouse coordination, technical sales support, or industrial operations.

• Stable, growing organization with a collaborative team environment.

• High-impact role with visibility across multiple departments.

• Opportunity to develop project coordination and operations expertise.

• Competitive compensation and long-term career growth potential.

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