Admin/Customer Service Coordinator

Job Description

Job Description

We are looking for a detail-oriented Admin/Customer Service Coordinator to support benefits-related operations for a Long-term Contract position in Buffalo, New York. This role combines customer service, administrative coordination, and billing support, making it ideal for someone who can manage multiple priorities while maintaining accuracy. The selected candidate will work across benefit administration activities, documentation, and service requests while using office technology to keep processes organized and responsive.

Responsibilities:
• Coordinate third-party billing activities, ensuring invoices, records, and related communications are processed accurately and on time.
• Support prevailing wage administration by organizing documentation, tracking required information, and responding to routine inquiries.
• Create, review, and monitor purchase orders and work orders to help maintain smooth daily operations.
• Use Salesforce and Microsoft Office applications to document activity, manage data, and prepare reports or correspondence.
• Assist with benefits coordination, including responding to employee questions and helping resolve coverage-related issues.
• Administer COBRA-related tasks by maintaining records, tracking timelines, and supporting required communications.
• Help manage leave of absence processes by updating files, monitoring status changes, and coordinating follow-up actions.
• Provide administrative support for compensation and benefits activities while maintaining organized and confidential records.• Experience supporting benefit functions in an administrative, customer service, or coordinator capacity.
• Working knowledge of benefits coordination, including employee support and issue resolution.
• Familiarity with COBRA administration and related documentation requirements.
• Experience assisting with leave of absence cases and status tracking.
• Understanding of compensation and benefits processes in a detail-focused work environment.
• Ability to handle third-party billing, purchase orders, and work orders with strong attention to detail.
• Proficiency with Salesforce and Microsoft Office applications, including document preparation and data management.