Referral Relationship Manager

Referral Relationship Manager (RRM)

Drive growth | Build relationships | Make an impact

At Ethos, this isn't just a relationship management roleit's a growth-driving, community-shaping opportunity. It's about becoming the connector, strategist, and growth driver behind thriving emergency & specialty veterinary hospitals. We're looking for a Referral Relationship Manager (RRM) who can build powerful partnerships, strengthen referral networks, and drive meaningful impact across three of our hospitals.

Locations:

• Peak Veterinary Referral Center, Williston, VT - Your home base, where you'll be onsite and fully embedded with the team
• Small Animal Veterinary Emergency & Specialty (SAVES), Lebanon, NH - Providing mostly virtual support with some travel
• Capital District Veterinary Referral Hospital, Latham, NY Providing mostly virtual support with some travel

The Details: Referral Relationship Manager (RRM)

• Salary: $70,000$80,000/year
• Schedule : Full-time (40 hours/week); schedule may vary based on event needs, including occasional evenings or weekends.
• Travel: Up to 4 days/week in the field, with admin time at hospitals
• Environment: Fast-paced, collaborative, relationship-driven
• Benefits: VetBloom Access RACE-approved CE, training, and curriculum library
• Comprehensive Benefits Medical, dental, vision, disability, life insurance, HSA/FSA, 401(k), and more
• Growth & Development Ongoing training, career progression, and a supportive network

Why This Role Is a Game-Changer You'll be the face of the hospital in the field the person who:

• Builds trusted partnerships with referring veterinarians
• Shapes howand wherepatients receive advanced care
• Drives real, measurable hospital growth through strategy and relationships
• Creates experiences (events, CE programs, outreach) that people remember

What You'll Actually Be Doing (And Why It's Exciting) You're not just "managing relationships"you're owning growth.

• Drive referral growth through intentional outreach, not passive check-ins
• Own your territory build, strengthen, and expand a network of referring practices
• Create high-impact events (CE, open houses, community partnerships) that elevate your hospital's presence
• Partner with marketing + leadership to launch campaigns, new services, and clinicians
• Use data like a strategist tracking trends, identifying opportunities, and adjusting your approach
• Shape the referral experience by solving problems and improving how hospitals serve their partners

Qualities of a Successful Candidate

• Mission-Driven: Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care.
• Grit & Resilience: Brings determination, persistence, and professionalism to a demanding, fast-paced environment.
• High Standards: Demonstrates strong accountability, integrity, and pride in delivering high-quality work.
• Curiosity: Actively seeks knowledge, feedback, and innovative approaches to improve outcomes.
• Self-Starter: Works independently, takes initiative, and drives results with minimal supervision.
• Relationship-Oriented: Builds trust, communicates effectively, and maintains strong professional relationships.
• Coachability & Growth Mindset: Open to feedback, adaptable, and committed to continuous improvement.

What You Can Expect

• Autonomy + Ownership You'll run your territory like it's your own business
• High Visibility Work directly with hospital leadership and growth teams
• Strategic Impact Your work directly influences hospital success and patient access to care
• Variety in Your Day Field visits, events, planning, strategyno two days look the same
• Purpose-Driven Work You're helping pets get the care they need, when they need it

What You'll Need:

• Valid Driver's License, Auto Insurance, & Reliable Transportation Frequent travel required within the region (mileage reimbursed).
• Flexibility Some evening or weekend events may be required.
• 3-5 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth.
• Experience in sales, customer service, account management, marketing, or business development roles strongly preferred.
• Experience in veterinary medicine or animal health is strongly preferred.
• Strong communication skills across multiple platforms (in-person, phone, email, and virtual platforms).
• Comfort using data, CRM tools, and performance metrics
• Ability to interpret basic performance metrics and use data to inform strategy and decision-making.
• Ability to manage multiple priorities and think strategically

Ready to Make an Impact? If you're eager to build strong veterinary relationships and drive meaningful growth, we want to hear from you.

For more information about the sites this position supports, please visit:

Detailed Responsibilities: Referral Growth & Relationship Management

• Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities.
• Maintain a consistent, structured engagement cadence with referring veterinarians through in-person visits, phone calls, email communications, and events.
• Build and maintain strong, trust-based relationships with referring doctors, practice managers, and key decision-makers.
• Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice.
• Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication.

Event Planning & Community Engagement

• Own the end-to-end planning and execution of continuing education (CE) programs, symposiums, open houses, and referring practice recognition events.
• Track attendance, referral impact, and ROI for all events and initiatives.
• Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations.

Marketing Strategy & Execution

• Leverage centralized Ethos marketing resources and programs to support local growth priorities.
• Plan and execute strategic campaigns to launch new services, promote new clinicians, and increase awareness of hospital capabilities.
• Serve as the local hospital point of contact for all marketing and referral engagement activities.
• Partner with the regional Marketing Business Partner and centralized marketing subject matter experts to activate enterprise-wide growth initiatives.

Data, Analytics & Business Planning

• Actively utilize CRM systems, referral dashboards, and analytics tools to track performance, monitor trends, and inform engagement strategies.
• Develop, maintain, and execute a quarterly Joint Business Plan (JBP) outlining local growth objectives, strategies, and activities.
• Analyze local competitive landscapes to anticipate threats, identify opportunities, and inform strategic decision-making.
• Maintain deep knowledge of hospital services, specialties, differentiators, and competitive positioning.

Referral Process Optimization

• Monitor and evaluate the hospital's referral experience and workflows to identify gaps, resolve issues, and inform service delivery optimization.
• Partner with internal hospital leadership teams to address referring veterinarian concerns and enhance the overall referral experience.

Administrative & Operational Responsibilities

• Manage the hospital's referral engagement and marketing budget and track spending against plan.
• Maintain accurate documentation, activity tracking, and reporting as required.
• Support hospital leadership and the Ethos growth team in additional initiatives as assigned.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually