Back-of-House Team Member

Back of House Team Member - AmericanaOperational Team Member Role (100% Restaurant)The Back of House Team Member is the core of the great food, cooked fresh that we serve to our guests. Their responsibility is to execute on orders with a sense of urgency and accuracy to ensure the guests that are coming to eat with us are receiving the best food all day, every day. The Back of House Team Member is tasked with keeping the restaurant safe, clean and kept to a high standard and a level of excellence that is shown in each meal we serve. They will ensure the highest standards of food safety by following processes and procedures. They will need to have great communication skills and a strong work ethic and they will be a proactive and positive part of the team who comes to work each day ready to show care and spread joy to those around them. Our store culture is to "Inspire Care and Enrich Community" and the Back of House Team Member does this by serving great food that our guests expect and love.Main Areas of ResponsibilityFast & Accurate ServiceCleanliness & Equipment UpkeepFood SafetyEngagement in a Positive Work EnvironmentFast & Accurate Service:Have a knowledgeable understanding of official procedures and carry them out in a time efficient manner.Accomplish tasks with a sense of urgencyUphold speed of service times for dine in, carry out, and 3rd party orders that are in line with the stores current goalsEnsure that every order is being completed accurately so that our order accuracy score remains in line with stores current goalsEnsure that catering orders are prepared to meet expected delivery/pick-up timesCleanliness & Equipment UpkeepUse and clean equipment according to procedure including: quick cleans, boil outs, cleaning of thaw cabinets, toasters, ovens, mixers, choppers, breading tables, and additional itemsEnsure that the environment is clean and well maintained for both guest appearance and team member safety.Cleaning tasks include: dusting, scrubbing, mopping, wiping down, organizing and additional deep cleaning tasks.Be proactive in cleaning tasks and activities while keeping in mind that cleaning tasks can and should be paused to complete orders first.Maintain clear and safe walkways, free of dirt, debris, or spills.Ensure that dishes are being cleaned according to procedure including current chemical, soap and water usage and temperature.Ensure the dishwasher is used properly and that dishes are dried completely before stacking and reusing.Maintain a tidy back of house with product being pulled and backfilled into its proper place as well as the cleaning up of boxes, flaps, tape, etc that can cause disorganization on the shelves in the back of house.Be an active participant in a culture of cleanliness and careFood SafetyEnsure that the practices you are doing are in accordance with food safety standardsKeep an up to date food handlers card and/or higher qualifications/equivalencyEnsure cleanliness of equipment and utensils before useIf you see food safety protocols not being followed, report to management immediatelyFollow procedures for tracking food as it moves through kitchen systems including box label chicken tracking and proper labelingUse kitchen systems to ensure food is held properly and removed in accordance with procedures around time and temperatureBe an active participant in a culture of food safetyEngagement in a Positive Work EnvironmentBe a positive influence on those around you by coming to work prepared to work with a good attitudeHelp the continual improvement of the store by ensuring you and those around you are working according to procedureEnsure that all guest facing interactions are performed in a positive manner including dealing with difficult or disgruntled guestsShow genuine care towards your co-workers, just as they are expected to show you the same level of respect and care.Ensure healthy and positive communication, focused around work related activities, are taking place between yourself and your co-workers. This communication doesn't take precedence over order fulfillment.Additional Requirements:Physical RequirementsAvailability RequirementsPhysical Requirements:Standing/Walking for the entire duration of shiftKneeling, bending, lifting, reaching, carrying, pushing, pulling, climbing step stool, but not limited to these.Lifting objects up to 50lbsWorking with cooking equipment including: fryers, knives, ovens, blades, mixers, but not limited to these.Polite tone of voice and manners towards guests and co-workersPositive facial expressionsUsage and reading of computers, tablets, screens.Cleaning dishesRestrictions as to appearance including, hair color and style, nail color and style, makeup, but not limited to these, will be discussed in depth during interview/orientation.Availability Requirements:Team Members must be able either to open or close with their availability. Team members can be scheduled for mid shifts but availability is based around those who can either open or close the restaurant.Team members must be available to work Friday and Saturday.Team members must be available to work holidays, excluding Christmas and Thanksgiving.BenefitsFlexible scheduleReferral programEmployee discountOther