Customer Service Specialist - Entry Level

Customer Service Specialist - Entry Level

Los Angeles, California, United States

About the Job

The client service representative role is permanent based on an anticipated routine of 35-40 hours per week, Sunday-Sunday. Employees are required to have versatility to work some of our 8-hour work schedule routines during our usual organization hours of 5:00 am-10:00 pm local time. Requirement instruction times are Monday-Friday 8:00 am to 5:00 pm CST for 4-5 weeks. It may be necessary, given the business necessity, to operate occasional overtime.

Main Responsibilities

• Reply to incoming phone calls from our consumers on problems associated with help eligibility questions as well as prescription condition questions
• Quick guide and enlighten callers on their prescription advantages, use program, formulary, superiors and condition of orders as well as insurance claims or even concerns
• Ask ideal concerns as well as listen closely proactively while recording required information in pc bodies
• Identify problems and connect remedies and also actions to clients, pharmacies as well as physicians along with prescribed purchases and reorders
• Create outbound phone call to customers on prescription orders and also settlement concerns

This duty is just as tough and rewarding. You'll be contacted to investigate complex problems concerning member prescribed as well as/ or even drug store benefits across a number of data banks which demands eloquence in personal computer navigation and toggling while with confidence as well as compassionately enlisting along with the customer.

You'll be awarded as well as recognized for your performance in an environment that are going to test you as well as provide you very clear direction on what it requires to do well in your duty and also provide growth for other jobs you may have an interest in

Meeting Procedures

Our interview procedure has actually been structured for your benefit! Your electronic, taped interview will certainly consist of 5 questions as well as final lower than thirty minutes. So, satisfy be verbalize, very clear, and also outlined. Once a choice has actually been actually brought in after your meeting, our company will let you understand!

Required Qualifications

• Senior High School Diploma Or Degree/ GED (or greater) OR equal work experience
• 1+ years of customer care knowledge to consist of providing company over the phone
• Knowledge with computer system and also Windows PC functions, that includes the ability to get through as well as find out new and also complicated computer unit applications
• Standard know-how of Microsoft Workplace Term (capability to open and browse a word documentation) as well as Microsoft Excel (potential to open up as well as browse a spreadsheet).
• Ability to operate any one of our 8-hour work schedule timetables in the course of our typical company hours of Sunday - Saturday 5:00 am actually - 11:00 pm local time in Pacific Civil time OR Mountain Standard Time depending upon place.

Preferred Qualifications

• Contact Center experience
• Customer care adventure
• Adventure along with Adult Learning in digital setting
• Knowledge collaborating with Digital systems and also systems. Internet, Chat, email.
• Health Care/Insurance atmosphere (understanding with health care language, health insurance records, or even benefit planning design)
• Community service, behavioral health and wellness, illness deterrence, health advertising and behavior adjustment (dealing with susceptible populaces)

Telecommuting Requirements

• Demanded to possess a devoted workspace set up that is actually separated from various other living places as well as offers details privacy
• Capacity to maintain all business sensitive documentations secure (if appropriate)
• Need to live in a place that may acquire a UnitedHealth Team accepted high-speed web link or take advantage of an existing high-speed web solution
• Have to manage to attach directly in to web-- by means of challenging cord (either straight to cable box or even modem)