Scheduler

Scheduler

The scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes.

Responsibilities include:

• Coordinating in-home support services between DSPs and persons served
• Participating in staff meetings with Branch Manager and other staff
• Communicating with management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff
• Ensuring DSPs complete all required training
• Assisting with providing training as necessary
• Assigning DSPs to schedules and appointments in a timely manner
• Monitoring attendance and punctuality of DSPs for service appointments
• Maintaining data integrity for all assigned, including templates, valid authorizations, time and attendance
• Assuming on-call responsibility, and in the absence of appropriate staffing, may provide client direct care
• Ensuring home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations
• Ensuring submission of proper timekeeping and paperwork
• Other duties as assigned

Qualifications include:

• Excellent customer service, communication, and problem solving skills
• Ability to function well under pressure, make decisions quickly and manage confidential information
• High School Diploma
• Valid driver's license and insurance
• Two or more years of general office and computer experience
• Solid experience working with the public, presenting a friendly, professional appearance while interacting with people

Salary range: USD $18.00 / Hour