HVAC Service Area Manager

Join to apply for the HVAC Service Area Manager role at IES Residential . Bayonet Plumbing, Heating & Air Conditioning is seeking a highly skilled and motivated HVAC Service Area Manager to lead and oversee HVAC service operations in the Clermont, Florida area. Key Responsibilities Team Leadership Lead, motivate, and mentor a team of HVAC service technicians to achieve individual and organizational goals. Foster a positive team culture focused on performance, accountability, professionalism, and customer service excellence. Service Operations & Scheduling Coordinate and schedule HVAC service calls and projects to ensure efficient use of labor, vehicles, and resources. Monitor workloads and response times to ensure timely, accurate, and high-quality service delivery. Quality Assurance Oversee workmanship and ensure compliance with HVAC industry standards, manufacturer specifications, local building codes, and company policies. Ensure all service work meets or exceeds customer expectations. Customer Relationship Management Build and maintain strong relationships with residential and/or commercial customers. Address customer concerns, escalations, and service issues promptly, professionally, and effectively. Technical Expertise Provide advanced technical support to HVAC technicians on complex diagnostic, repair, and system issues. Troubleshoot challenging problems and recommend effective, code-compliant solutions. Training & Development Identify technical and customer service training needs within the team. Support and facilitate ongoing training programs to improve system knowledge, efficiency, and customer communication skills. Resource & Fleet Management Manage HVAC inventory, tools, vehicles, and equipment to support daily operations. Ensure company assets are properly maintained, compliant, and used efficiently. Performance Management Conduct regular performance evaluations, ride-alongs, and coaching sessions. Provide constructive feedback and develop improvement or growth plans as needed. Budget & Cost Control Monitor labor costs, service margins, callbacks, and overall profitability. Implement cost‑control and efficiency initiatives without compromising quality or safety. Safety & Compliance Promote a strong safety‑first culture across all service operations. Ensure compliance with OSHA regulations, EPA requirements (including refrigerant handling), and company safety policies. Conduct safety meetings, job‑site audits, and ensure proper use of PPE. Specific Qualifications Proven experience as an HVAC service technician, with a minimum of 2 years in a supervisory or managerial role. Valid HVAC license and EPA certification as required by Florida and local regulations. Strong technical knowledge of residential and/or commercial HVAC systems, controls, codes, and equipment. Excellent leadership, communication, and interpersonal skills. Ability to manage multiple priorities, service teams, and deadlines in a fast‑paced environment. Proficiency with dispatching, service management software, and digital tools. Strong commitment to quality workmanship, customer satisfaction, and safety standards. Valid driver's license with a clean driving record. Company Overview IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single‑family homes and multi‑family complexes, established in 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life. IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. Benefits Safety is Priority One – and our record shows it. Competitive Pay 401K plan with Employer Contribution Match Paid Time Off Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long‑term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs EEO Statement IES is an Equal Employment Opportunity Employer. Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans are encouraged to apply. PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency‑represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. Additional Details Location: Orlando, FL Salary: $120,000 – $150,000 per year Employment Type: Full‑time Seniority Level: Mid‑Senior level Job Function: Management and Manufacturing, Construction #J-18808-Ljbffr IES Residential