Assistant Manager

Assistant Manager

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro's performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities include scheduling guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs, helping achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions, attending to all guest needs in areas of sales, service, complaints, and adjustments, building guest relationships to maximize customer satisfaction, loyalty, and retention, assisting technicians in conveying repair and service needs to guests, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition, assisting with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory, providing direction and oversight to other technicians and assisting where needed with services/repairs, assisting in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation, understanding and adhering to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards, performing store manager functions as business needs dictate, and performing other duties as assigned and required by direct supervisor.

Compensation Range: $18.00 - $25.00 hourly based on experience. Additional incentives and bonuses available for this position.

Qualifications

Qualifications include a high school diploma or equivalent, minimum of two years retail experience, or the equivalent combination of education and experience, ability to work flexible hours, days, evenings, weekends, and holidays, ASE certification and State Inspection License (where applicable) preferred, ability to influence and motivate a team to achieve set goals and objectives, ability to problem solve, manage inventory, merchandising, and customer service, communications skills to effectively communicate with teammates and guests, complete all Monro required training with the guidelines and timing provided, must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives.

Profile summary includes capable of performing basic automotive maintenance, repair, and tire services, ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions, ability to interpret and execute instructions furnished in written, oral, and diagram formats, excellent customer service skills, strong sales orientation and customer focus, excellent verbal and written communication skills with the ability to convey technical issues and write routine reports, excellent organizational and time management skills with the ability to change focus quickly to meet business needs.

Work environment and physical requirements include exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust, must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance, frequent standing and walking for long periods of time, frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits include performance based incentives, paid vacation and holidays, reimbursement for ASE Certifications, reimbursement for State Inspection Licenses, where applicable, 401k eligibility immediately upon hire, direct deposit, employee discounts, healthcare, vision, and dental, employee access perks, career advancement opportunities.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

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