Customer Service

Customer Service Representative

Full-Time Hybrid position | 50% of worked hours are on-site in Santa Ana CA | M-F shifts between 7 a.m. - 6 p.m. PST

United WestLabs, Inc. (UWL) is seeking a detail-oriented and proactive Customer Service representative to join our growing team! The Customer Service position is crucial in ensuring that our patients and clients receive exceptional support and service related to their medical and laboratory needs. This role involves acting as a resource for clients and our internal teams, ensuring that all inquiries and issues are addressed promptly and effectively. The successful candidate will be responsible for understanding laboratory test codes, billing and result information.

The Ideal Candidate

• Can communicate complex information in a clear and concise manner
• Possesses the ability to answer calls in a polite and professional manner
• Can document detailed medical information for transmission to others in an accurate and timely manner
• Is attentive and detail oriented
• Has a growth mindset and a willingness to learn new things

Minimum Qualifications

• At least 1 year of experience in customer services or a related role within the medical or laboratory industry.
• Strong communication and interpersonal skills.
• Basic computer skills including Microsoft office

Preferred Qualifications

• Knowledge of medical terminology and laboratory processes.
• Previous experience in a role that required problem-solving and critical thinking skills.
• Experience with EPIC or similar LIS

Responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to medical and laboratory services.
• Collaborate with internal teams to ensure timely and accurate delivery information to clients.
• Maintain detailed records of client interactions and feedback to identify areas for improvement.

Skills

Required skills for this position include

• Strong communication and interpersonal abilities, which are essential for effectively interacting with clients and understanding their needs.
• Problem-solving skills will be utilized daily to address client inquiries and resolve issues efficiently.
• Attention to detail is crucial when maintaining records and ensuring compliance with industry regulations.

Physical Requirements

• Continuous sitting (up to 8 hrs/day)
• Simple grasping with both hands
• Continuous Typing

Benefits

• Medical, Dental and Vision
• 401K
• Paid vacation and sick time

The above statements are intended to describe the general nature and level of work being performed. This list is not intended to be an exhaustive list of all of your job responsibilities.