Fiscal Assistant II

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Fiscal Assistant II - Child Support Services

Department of Health and Human Services

Hourly Pay Rate: $17.87 to $26.81

Closing Date: July 7th, 2026, or upon receipt of the first 50 application submissions

Job Summary: The Fiscal Assistant II is responsible for supporting the mailroom to provide the essential functions for the department including date stamping, opening, sorting and delivery of mail to staff in all divisions of service area within necessary time frames. The position is responsible for handling child support fee payments and providing back-up assistance to participants at the front desk. The position verifies accuracy of payment instruments and checks large bills for potential fraudulent tender. This position will provide back-up assistance to the manager or supervisor at the close of business to ensure accuracy of register closure.

Essential Duties and Responsibilities:

• Work with Clerical Assistant 1 to date stamp, open, sort and deliver incoming mail to appropriate units. Process high volume outgoing mail. Perform mail runs 3 times per day. Maintain regularly scheduled correspondence and mail pickup from all floors within the service area.
• Assist visitors, generate/explain routine payment histories; refer in-depth inquiries to Case Managers, Paralegals, Enforcement and Legal Staff. Verify completeness of motion papers and other legal documents presented by the general public. Maintain waiting room area and replenish form supply.
• Accept cash and checks issued in payment of child support or fees. Use cash register to issue receipts. Verify accuracy of payment instruments. Validate large bills to avoid acceptance of counterfeit tender. Refer large payments, refund requests and problems to management. Act as backup to the front desk DHHS System Navigators, filling in for breaks and paid time off.
• To perform all other duties as may be assigned, including, but not limited to, breaks, lunch, and vacation coverage, and special projects.

Minimum Requirements:

• Must be a current resident of Wisconsin
• High School Diploma or GED equivalent
• Two (2) years of experience working with high volume of cash handling in a child support or retail setting
• Intermediate experience with Microsoft Excel and Word

Preferred Knowledge and/or Experience:

• Ability to assist distressed individuals who can be very emotional at times
• Working with data base systems such as KIDS, CARES, CSOS and OnBase
• Working in a child support setting with a diverse population

Additional Knowledge, Skills, and Abilities


Generally structured work of a relatively routine nature involving a choice of actions within limits of standard policy and procedures. Contact with peers and others at a routine level, primarily involving basic explanation of information, (these contacts may be within or outside department or division) and gathering of factual information. Frequent external contact with a diverse population, answering queries and/or asking assistance. Read, write and comprehend simple instructions, reports, memos and short correspondence. Proficiency in related computer and software applications and general use of office machines, copying, faxing and other work as required.


NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment , free from discrimination and harassment , on the basis of any characteristic protected by law. We prohibit any form of discrimination , harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact View phone number on click.appcast.io.