Medical Interpreter - Spanish

Responsible for facilitating the successful delivery of services to patients and family members of various languages. Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials. Responsibilities Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters. Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose. Provide coordination and staff training on the use of the telephone language interpretation services (and relevant equipment). Answer calls promptly and conduct interpretation in a friendly and professional manner. Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness. Adhere to standard code of ethics for medical interpreters. Assist with appointment reminders, rescheduling, and, in some cases, scheduling, coordinating, or dispatching interpreters for assignments. Help LEP patients navigate the hospital, including finding departments, understanding administrative forms and connecting with social services. Place outbound calls to scheduled patients to confirm appointment dates & times. May be required to take on-call requests to be available for emergencies at night and on weekends. Education High School Diploma or Equivalent required Experience Healthcare and/or medical interpreting experience 2-3 years preferred Knowledge, Skills and Abilities Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Being aware of others' reactions and understanding why they react as they do. Talking to others to convey information effectively. Understanding the implications of new information for both current and future problem-solving and decision-making. Schedule Monday-Friday, 6:30AM to 3:00 PM Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Equal Opportunity Employer Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Massachusetts Eye and Ear Infirmary - MEI