Engineering Tech Lead

Role Description

TTEC Digital seeks an Engineering Technical Lead to join our team. This role is a full-time and fully remote opportunity!

The work:

• We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation.
• This is the rare seat where getting in early actually matters at scale.
• TTEC is a public company at an AI inflection point.
• Ship the right products into thousands of live enterprise deployments.

Who we hire — the DNA:

• Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality.
• Want to learn, love new technology.
• Master debuggers and problem solvers.
• AI-native — you work with AI on all levels.
• Distributed-systems literate.
• Innovators who ship.
• You consider yourself exceptional — and you like winning.

No one will have everything in this description. We're looking for well-rounded, smart people who move fast.

What You Will Do:

• Lead developer role with three specialization tracks.
• Build voice, desktop, intelligence, and AI combined into a single real-time platform.
• A tech lead here is a player-coach — you write the hardest code in the squad, and you lead it.
• You'll build Go services on the event bus, AI/ML services and pipelines, or connector frameworks to CCaaS/CRM/telephony.
• This is a startup environment on a fast train: 1-week sprints, Friday demos, fail fast and move forward.

What you'll own:

• Services on the event bus (NATS-class) · high-throughput transactional data models and WebSocket backends.
• Your track's slice — AI/ML pipelines (RAG, streaming inference, eval) or connectors (CCaaS/CTI, CRM, SIP/RTP) or core platform services.
• Your latency budget · your committed timelines.

Who you are:

• You consider yourself exceptional — and can show it.
• Self-starter, hacker, grit, loves to learn, loves winning.
• You demonstrate ideas easily: a working prototype beats a slide deck every time.
• You understand requirements and stay locked on them.
• You evaluate fast, adopt what earns it, and keep shipping.
• A team player who makes and hits committed timelines.

What You Will Bring:

• 9+ years hands-on; same language bar (HIGH++ Go, 3+ languages) and same AI, debugging, and velocity bar as the Senior Software Engineer role.
• Has led a squad and shipped a hard real-time or platform product end-to-end, on committed timelines.
• Sets patterns by shipping them; owns the code-review bar and raises the engineers around you.
• Owns delivery — moves blocked work, doesn't just report it.
• Keeps the respect of senior engineers through technical credibility.
• Event-driven systems in production (NATS / Kafka / Redpanda-class).
• Mid-tier or better hands-on AI experience in the code and product.
• Strong ++ for data graph/knowledge graph background, or hands-on AI/ML model experience.
• Efficiency in development — we deal in speed.
• A master debugger — you read unfamiliar code, a stack trace, or a flaky partner API and see it.
• GCP preferred. Voice (SIP/RTP/SIPREC), CCaaS/CTI, or desktop-adjacent experience a strong plus depending on track.

Track emphasis:

• Backend/Platform: data models, event bus, plugin runtime.
• AI/ML: deeper Python, production GenAI/NLU, streaming inference, eval frameworks, RAG.
• Integrations: CCaaS/CTI platforms (Genesys, Amazon Connect, NICE, Five9), CRM connectors, SIP/RTP, fault-tolerant connector design.