Veterinary Client Service Representative

Veterinary Client Service Representative$18–$20 per hour, based on veterinary specialty experienceSpecialists in Companion Animal Neurology (SCAN) is seeking a Client Service Representative to join our specialty neurology team in Clearwater, FL. This is an opportunity for someone with strong client service skills who enjoys building relationships, supporting pet owners, and working in a collaborative veterinary environment focused on advanced neurological care.As a Client Service Representative, you'll help clients navigate their pets' specialty care journeys while supporting communication and coordination across the hospital. We value open communication, teamwork, and creating a safe, welcoming workplace where every team member feels respected and encouraged to grow. Previous specialty veterinary experience is a plus, but not required.BenefitsMedical, dental, and vision insuranceLife insurance, short-term and long-term disability insurance401(k) retirement planPaid time off (PTO)Paid holidaysUniform allowanceTeam-building activities and staff incentivesOpportunities to expand your knowledge and grow professionallyScheduleFull-time positionMonday–FridayVaried shifts scheduled between 8:00 AM and 6:00 PMResponsibilitiesWelcome clients and their pets with warmth, professionalism, and compassionServe as a key point of contact for clients throughout their pets' specialty care visitsAnswer phone calls, respond to inquiries, and direct communications to the appropriate team membersCoordinate appointments and support the scheduling processMaintain accurate client information, medical records, and related documentationUse ezyVet to support client service workflows and maintain organized recordsCommunicate effectively with clients, veterinarians, and other hospital team membersHelp clients understand next steps and navigate questions about their pets' careHandle challenging or emotional client interactions with patience, empathy, and professionalismSupport daily front-desk operations and other administrative duties as neededQualificationsPrevious client service, customer service, or reception experience requiredVeterinary hospital experience is preferredPrevious specialty veterinary experience is a plus, but not requiredFamiliarity with ezyVet is preferredStrong communication, interpersonal, and customer service skillsAbility to manage difficult or emotional client interactions with empathy and confidenceDetail-oriented, organized, and comfortable balancing multiple prioritiesWillingness to learn and build knowledge of specialty veterinary medicineA positive, collaborative approach to teamwork and client careFluent English speaking and reading skills required.About the HospitalSpecialists in Companion Animal Neurology (SCAN) is a specialty veterinary practice dedicated to providing expert neurological care for pets. Our board-certified neurologists and neurosurgeons work closely with clients to help them make informed decisions about their pets' treatment and quality of life.Our hospital utilizes advanced diagnostic tools, including MRI, digital radiography, electrodiagnostics, and cerebrospinal fluid analysis, to support the evaluation and treatment of complex neurological conditions.At SCAN, we believe that a supportive workplace starts with kind, open communication and a team that values each member. We strive to create an environment where employees feel safe, heard, and encouraged to continue developing their skills while helping pets and their families through challenging medical situations.Surrounding AreasLocated in Clearwater, FL, SCAN is accessible to candidates throughout the greater Tampa Bay area, including Largo, Dunedin, Safety Harbor, Palm Harbor, Pinellas Park, St. Petersburg, and Tampa. The area offers access to Gulf Coast beaches, outdoor recreation, local restaurants, and a variety of coastal communities, making it an appealing place to build your career while enjoying Florida's beachside lifestyle.If you're considering a move to the Tampa Bay area, Clearwater offers access to beautiful Gulf Coast beaches, year-round outdoor activities, and a variety of communities to explore. You can enjoy a coastal lifestyle while developing your career in specialty veterinary medicine.Join UsIf you are looking to grow your career in an advanced veterinary medicine clinic with a close-knit specialty team, SCAN offers the opportunity to expand your knowledge while making a meaningful difference in the care of neurologic patients and their families. Apply today!About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Join UsAt Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.Equal Opportunity EmployerEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.