Call Center Manager
MV Transportation
MV Transportation seeks a Call Center Manager to lead a high-performing team supporting paratransit, fixed-route, shuttle, and student transportation riders. In this role you will oversee daily call center operations, staffing, and quality to ensure safe, reliable, and courteous service. You will manage agent performance, monitor KPIs, and resolve escalated rider concerns while maintaining strict safety and compliance standards. Partnering closely with operations and dispatch teams, you’ll use data and feedback to drive continuous improvement and support MV’s mission of connecting communities.
Vacancy posted 3 days ago
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