Customer Service Manager

The New York Racing Association

Customer Service Manager

Lead a high-performing customer service team that delivers a world-class experience for NYRA Bets customers on every interaction. As Customer Service Manager, you will oversee contact center operations, develop and coach customer service leaders, drive operational excellence, resolve complex customer issues, and ensure compliance with company policies and regulatory requirements. This role is ideal for a customer-focused leader with call center management experience, strong problem-solving skills, and a passion for developing teams and enhancing the customer experience.

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Vacancy posted 2 days ago

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