Business Analyst

Experienced Business Analyst responsible for leading discovery efforts, documenting current-state IT processes, identifying documentation gaps, and creating structured analysis artifacts to enhance operational resilience and knowledge management within IT environments. Responsibilities:

• Lead stakeholder interviews, workshops, and discovery sessions.
• Document processes, workflows, dependencies, and identify gaps.
• Create process maps, matrices, and various analysis artifacts.
• Gather and prioritize requirements for SOPs, runbooks, and recovery documentation.
• Support documentation standards, backlog tracking, and governance activities.

• 10+ years of business analysis experience in IT environments.
• Strong skills in requirements gathering, facilitation, and stakeholder management.
• Advanced knowledge of Microsoft 365 and Visio.
• Experience working with technical teams across infrastructure, applications, and cybersecurity.
• Bachelor's degree in a related field or equivalent experience.

• Experience with documentation recovery, process standardization, or knowledge management.
• Familiarity with cybersecurity, disaster recovery, or IT service management documentation.
• Knowledge of SharePoint, ITIL, NIST, or CIS.
• Preferred certifications: CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation.

• Position requires fully onsite work.

• Full-time, 40 hours per week.
• Contract duration: 12 months.
• Interview process includes work sample review and panel interview.