Office Administrator/Receptionist

Arrowhead Industrial Services, USA Inc. is seeking an organized, detail-oriented Office Administrator to support daily office operations, communicate with clients and staff, and keep test reports and technical documentation organized.

As one of the first points of contact, you will help set the tone for our organization. Whether answering a call, welcoming a visitor, or responding to an email, you will represent the company with professionalism, courtesy, and a helpful, responsive approach.

This is an entry-level opportunity for someone who enjoys working with people, managing details, and learning new skills. We will provide training on company procedures, test report processing, and assigned support activities.

Hours: Monday–Friday, 7:30 a.m.–4:30 p.m., with a 30-minute to one-hour lunch break.

Location: 3537 South NC 119, Haw River, NC 27258

$18-20/per hour

What You’ll Do

Client Communication and Office Support

• Serve as a welcoming, professional point of contact for clients, visitors, and staff.
• Answer phones, greet visitors, and direct questions to the appropriate team member.
• Communicate with clients and staff by email and phone to request information, provide routine updates, coordinate documents, and follow up on outstanding items.
• Write clear, courteous emails that reflect the company’s commitment to responsive service.
• Keep relevant team members informed and follow through on requests.
• Refer technical questions, concerns, and approval requests to the appropriate staff member.
• Coordinate inbound and outbound shipments and provide general administrative support.

Test Reports and Records Management

• Prepare and format test reports using approved templates and information supplied by technical staff.
• Check reports for completeness, consistent formatting, accurate identifying information, and required attachments.
• Apply authorized digital signatures to in-house and offsite test reports after required reviews and approvals.
• Track test reports through preparation, review, signature, distribution, and archiving.
• Organize and archive test reports and supporting records so they are accurate, accessible, and easy to retrieve.
• Maintain spreadsheets and tracking logs, and follow up on missing information or outstanding approvals.
• Send completed reports to authorized recipients and maintain related distribution records.
• Gather drawings, specifications, test results, and other documents for technical staff.

What We’re Looking For

• High school diploma or equivalent.
• Basic skills in Microsoft Word, Excel, Outlook, or similar applications.
• Clear, professional email writing and verbal communication skills.
• A friendly, service-minded approach when working with clients, visitors, and coworkers.
• Strong attention to detail and accurate data entry.
• Good organizational skills and the ability to manage multiple tasks and follow through.
• Sound judgment when handling information and knowing when to ask for help.
• Willingness to follow procedures, accept feedback, and learn technical processes.

Experience in office administration, customer service, reception, data entry, or document management is helpful, but not required. An interest in a technical, testing, or industrial environment is a plus.

Opportunity to Learn and Grow

You’ll begin with office administration, client communication, and test report support. As your skills develop, you may receive training in reading basic technical documents, checking information against established checklists, and supporting design review activities.