The Adecco Group-IT Access Analyst Provision US

About the role The IT Provisioning Analyst will be responsible for processing all aspects of account creation/deactivation and user access requests for Adecco Group NAM. This position requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This position will regularly interact with internal customers that include end-users, management, and HR thus requiring excellent customer service skills. Success means being highly organized, self‑motivated, detail‑oriented, and result‑focused. What you’ll be doing Work with Access Operations Manager to ensure provide the best possible customer service. Responsible for the end-to-end delivery of security requests for the business within the established SLAs and KPIs. Provision and de‑provision user access rights on various information systems. Assist with multi‑factor authentication and VPN supported technologies. Manage incidents and requests related to all aspects of provisioning responsibilities. Troubleshoot account creation, access, transfer issues. Provide support functions related to verification of end‑user security. Execute audits and adhere to all IT and InfoSec policies and procedures. Assist in creating, reviewing, and updating a How-To knowledge base of provisioning processes. Participate in projects and tasks related to provisioning/deprovisioning as required. Perform other duties as assigned to support the efficient operation of the department. About you Associate degree in Computer Science or related field and at least two (2) years of relevant IT work experience required. Two (2) or more years of IT Service Desk/IT Customer Support experience. An equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above. Experience with Identity and Access Management controls, principles, methods, and related regulatory obligations. Excellent customer service and troubleshooting skills. Highly self‑motivated and directed. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Experience working in a team‑oriented, collaborative environment. Excellent written, verbal, and interpersonal communication skills are required. Knowledge and proficiency in Microsoft Office products. Adherence to punctuality with excellent time management skills. ITIL 3 or ITIL 4 certification preferred but not required. Equal Opportunity Employer/Veterans/Disabled The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance #J-18808-Ljbffr The Adecco Group