Manager in Training

This is an entry level position. Our APEX Award Winning Training Team will teach you all you need to know! We are proud to only promote from within for our top levels of management and focus on internal promotions for many other positions. Starting your management career with us today opens the door to many opportunities within a fast-growing company. Manager in Training Position Summary The Manager in Training position is our entry level management position. The primary responsibility is inspiring and leading our associates to ensure that we achieve Mike’s Purpose with every customer. Primary Responsibilities Execute the Mike’s Purpose, and deliver on our Team Member Promise . This includes being a “role model” for our associates’ behavior and performance. Customer Satisfaction . Doing what it takes for all customers to leave satisfied. This includes maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages. Operations Management. Assisting the General Manager in accomplishing location goals. Ensuring your location is operating up to all Mike’s Carwash standards and guidelines at all times. Associate Development. Completing location orientation and training checklists. Ongoing coaching and training as needed, including S.O.C. completion and delivery on a weekly basis. Documenting and delivering any applicable feedback regarding performance and disciplinary items observed during your shift. Property and Equipment Maintenance. Assisting the General Manager in the maintenance and repairs at your location. Completing OPEX checklists thoroughly and on time. Using the fix-it- book to track any repairs you are not capable of completing. Maintaining the cleanliness of all areas of the carwash, whether they are visible to the customer or not. Personal Development. Participating in a structured management training program and continue learning any skill or knowledge not already mastered. Complying with company policies and procedures. Completing other duties as assigned. Required Work Schedule Must work all scheduled shifts. Must work at least five days and 40 hours each week, including every other weekend. (Unless otherwise approved) Have the capabilities to close at least two nights each week. Have the capabilities to open one morning each week. (On your own, Monday- Thursday only) Work five days the week leading up to Christmas. Ability to transfer between stores within market. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the employee to communicate verbally and in writing, hear at a conversational level, use vision for depth perception and to distinguish between basic shades and colors. While performing the duties of this position, the employee will continuously be required to stand or walk. The employee will occasionally be required to sit, stoop, reach, and/or twist at the waist while rotating. The employee will continuously perform repetitive movements, use hands for gripping pressure, and operate hand and foot controls. The employee will infrequently be required to lift 50lbs. for up to 3 feet. The employee will occasionally be required to pull 10 lbs. for up to 10 feet and carry up to 50lbs. for 10 feet. The employee may also be required to repeatedly bend, kneel, and balance. The employee will rarely be required to climb stairs and ladders. Work Environment The employee will occasionally be required to work with machinery with moving parts and wear gloves. The employee will continuously be required to work outdoors in temperatures of 0-100 degrees Fahrenheit. The employee will occasionally be required to work alone. The employee will frequently be required to work with chemicals and wear eye or hearing protection. Performance Factors Customer Focus: Consistently places a high value on customers and all issues related to customer; objectively listens to, understands and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers. Decision Making: Demonstrates an ability to make difficult decisions in a timely manner; gathers relevant input and develops a rationale for making decisions; evaluates the impact or consequences of decisions before making them; acts decisively despite obstacles, resistance or opposition; accepts consequences of decisions; willing to correct erroneous decisions when necessary; defends rationale for decisions when necessary. Empathy: Identifying with and caring about others. Demonstrates genuine concern for others. Respects and values people. Perceives and is sensitive to the emotions people experience. Expends considerable effort to understand the real needs, concerns and feelings of others. Advocates for the interests, needs and wants of others. Demonstrates cross-cultural sensitivity and understanding. Takes personal and/or professional risks for the sake of others. Flexibility: Responds promptly to shifts in direction, priorities and schedules; demonstrates agility in accepting new ideas, approaches and/or methods; effective in juggling multiple priorities and tasks; modifies methods or strategies to fit changing circumstances; adapts personal style to work with different people; maintains productivity during transitions, even in the midst of chaos; embraces and/or champions change. Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems; defines the causes, effects, impact and scope of problems; identifies the multiple components of problems and their relationships; prioritizes steps to solution; develops criteria for optimum solutions; evaluates the potential impact of possible solutions and selects the best one. Resiliency: Continues toward goals in the face of difficulty and adversity; handles criticism and rejection from others with objectivity; recovers quickly from personal setbacks; moves past unforeseen obstacles without unnecessary delay. Teamwork: Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed-upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members. Minimum Qualifications Reasoning and Development: Ability to deal with practical problems and implement appropriate solutions. Mathematical Development: Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator. Language Development: Ability to read product manuals and reports, workplace rules and procedures; using understandable English; Speak with poise and confidence and/or effectively deal with customers. #J-18808-Ljbffr