Guest Experience Specialist

About the job Guest Experience Specialist


Position Summary

We are looking for enthusiastic, detail-conscious individuals to join our remote team as Guest Experience Specialist. In this role, you will help clients create enjoyable vacation experiences by providing personalized assistance, researching possibilities, and coordinating the details needed for their upcoming trips.

This opportunity is a great fit for individuals who enjoy customer interaction, organization, and discovering new destinations. Previous travel-industry experience is not required. New team members receive training, educational resources, and continued support while learning the role.

How You'll Support Clients

• Get to know each traveler's vacation style, preferred dates, destination interests, activities, and spending range, then identify options that fit their plans.
• Research and assist with arranging resorts, hotels, cruises, transportation, excursions, tours, and other vacation experiences through approved resources.
• Keep trip details organized by preparing reservation information, confirmations, itineraries, schedules, and relevant pre-travel materials.
• Stay connected with clients throughout the planning process, answer questions, communicate updates, and help with routine adjustments or special requests.
• Verify important reservation details, maintain accurate client information, and expand your knowledge through supplier and destination education.

Benefits of the Opportunity

• Work remotely with flexible part-time and full-time scheduling options
• Comprehensive onboarding designed for individuals new to the industry
• No previous professional travel experience required
• Continued guidance and access to supplier and destination training
• Opportunities to build valuable customer relations, planning, research, and communication skills
• Professional development and opportunities for growth
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

What We're Looking For

• Friendly and confident communication skills
• Strong customer-service and interpersonal abilities
• Excellent attention to detail and organizational habits
• Ability to prioritize multiple client needs and responsibilities
• Comfortable researching information and working with online tools
• Willingness to learn new systems, resources, and processes
• Adaptable and resourceful when circumstances change
• Dependable follow-through and effective time management
• Ability to stay productive while working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region