Supervisor, Retail Operations

Job Description

Job Description

Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Additional responsibilities include planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving problems.

Core Duties and Responsibilities:

• Supervise the retail aspect of the Health and Wellness Market as well as formulate strategies to increase sales
• Manages opening/closing responsibilities; to include arming, disarming security system; lock and secure store, daily sales reporting, attendance tracking, and bank deposits
• Ensure exceptional service is provided to customers by all team members
• Stay current on available product, both private label and third party, by thoroughly reviewing training and/ or product literature; Create and administer monthly magazine assessment 
• Manage customer feedback and/ or inquiries
• Create task list for staff to be completed daily
• Supervise and direct staff with daily workflow, store maintenance, special projects, and continued education
• Create task list for team to be completed daily, ensure proper staffing and scheduling
• Supervise and direct staff with daily workflow, special projects and continued education
• Ensure nutrition center is stocked, merchandised (per guidelines) organized and maintained
• Set up marketing campaigns and sales
• Maintain constant and timely communication with manager
• Assist as needed with floor moves, resets and end cap programs based on sales performance, inventory on hand, vendor partnerships and marketing strategies
• Regular onsite attendance is an essential function of this position
• Other duties as assigned

Position Requirements:

• 3+ years of retail supervisory experience
• Vitamin & Supplement knowledge required
• Associate or bachelor’s degree 
• Superior customer service and leadership skills
• Strong communication, organizational, and problem-solving skills