Customer Service Representative

Customer Service Representative/DispatcherResponsibilitiesMeet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.Relay accurate information to technicians, ensuring proficient, quality customer experiences.Manage the whereabouts and needs of every technician in the field.Record the results of each service call and create report summaries for senior management.Be professional and establish customer rapport, encouraging repeat business.Respond to customer requests, resolving issues and promoting the brand.Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.Update customers throughout the day on the technician's progress.Scheduling of all maintenance agreement and tune-ups on a timely basis.Taking inbound callsMaking Outbound follow-up calls.Explaining the maintenance club membership to our customer base.Selling new memberships (bonus plan offered for new memberships sold)Maintaining goal boards – update them daily.Champion the renewal efforts of all maintenance agreements (bonus plan offered for renewal memberships)Support the follow-up calls of any direct marketing done by the company.Cross train with Customer Service Rep function – to support the service/maintenance team.Communicating with customers any specials.Debriefing technicians on service calls when necessary.Experience3 years of customer service experienceHigh School Diploma or EquivalentHighly organized with exceptional follow-through abilities.Strong verbal and written communications.Ability to build trust, diffuse conflict and hold others accountable.Personality that blends well with a fast-paced, goal-driven environment.Benefits OverviewVacation: 2 weeks after one calendar year from DOH, 3 Weeks after 3 years, 4 weeks after 5 years401K with 3% company match after one year2 Paid Personal DaysPaid HolidaysThanksgiving Day, Day after Thanksgiving, Memorial Day, Labor Day, Independence Day, Christmas DayPaid trainingCompany Outings Arrowhead Talent Solutions