Front Desk Supervisor

**Additional Information**

**Job Number** 26049067

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard by Marriott Orlando Downtown, 730 N Magnolia Ave, Orlando, Florida, United States, 32803

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**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management

**Expiration Date:** 06/07/2026

**Additional Information:** This hotel is owned and operated by an independent franchisee, Turnberry. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

About the Courtyard by Marriott Orlando Downtown:

The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Minutes away to downtown business, cultural and social venues such as Camping World, Amway Center, Orlando Museum, and much more.

Owned and operated by Turnberry, the Courtyard by Marriott Orlando Downtown is located at 730 N. Magnolia Avenue, Orlando, FL. To learn more, visit the official Courtyard by Marriott Orlando Downtown website at or follow the hotel on social media via Facebook, Instagram and Twitter.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

The Front Desk Supervisor provides guest service at the front desk while using standards of service. Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel's operation. Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.

Examples of Duties (includes but is not limited to the following):

Review all Front Desk agents' work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel

Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks

Print necessary reports; Close end of the day on all applicable computer systems

Reconcile outlet work and separate the checks by type of payment

Ensure that all rebates are properly logged

Ensure the house hospitality checks post and correct for balancing purpose but must be separated

Log house charges and close accounts

Organize and compile paperwork as needed

Timely and appropriate communication with management and local authorities during an incident or emergency.

Represent hotel management during the graveyard hours.

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter: Inspired to perform without outside help

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Qualifications and Requirements

1 Year of prior Hotel or Hotel Front Desk Experience preferred, or In-person Customer Service Experience

Employee must have Marriott/Fosse experience

Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays

Ability to multitask and handle stress in busy periods

The employee is required to stand, walk, for prolong periods of time

Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage

Must have good near and far vision, including ability read and interpret written instructions/directions

Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio

Ability to distinguish smells

Duties mainly performed indoors

Must be able to hear, moderate noise level

401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance. $19-$19.50

_This company is an equal opportunity employer._

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