Help Desk Specialist
Sunrise Systems
Help Desk SpecialistSeeking a Help Desk Specialist to provide Tier 1/Tier 2 technical and application support for the Human Services Department's Microsoft Dynamics 365 system. Responsibilities:Serve as first point of contact via phone, tickets, and email.Troubleshoot and resolve Tier 1/Tier 2 incidents and service requests.Support Microsoft Dynamics 365 and other business applications.Handle account access, permissions, password resets, and unlocks.Document incidents, troubleshooting, resolutions, and escalations.Triage technical, application, data, security, and business-process issues.Assist with system implementations, upgrades, migrations, and technology changes.Create knowledge-base articles, SOPs, user guides, FAQs, and training materials.Provide end-user training as needed.Required Qualifications:2 years of recent Tier 1 technical help desk experience.High school diploma or GED.Experience with troubleshooting and end-user support.Preferred:Associate's degree or higher in Computer Science/related field.CompTIA A+, HDI Support Center, or Microsoft certification.Additional Requirements:Valid Arizona driver's license.Ability to obtain Arizona DPS Level 1 Fingerprint Clearance Card.Background check required; drug screen not required.Assignment duration: 3–4 months.
Vacancy posted 4 days ago
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