Lead - Valet

Job Description

Job Description

The Lead – Valet is responsible for delivering exceptional guest service during arrival and departure, ensuring smooth valet operations and adherence to four-star/four-diamond service standards. This position leads by example, greeting guests with professionalism, parking and retrieving vehicles safely, and providing support to valet team members. The Lead also assists management in daily operational coordination and team oversight.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet all arriving guests with warmth and professionalism, opening vehicle doors and assisting guests out of vehicles as needed.
• Safely and efficiently park and retrieve guest vehicles in designated valet areas.
• Ensure valet operations maintain a high standard of appearance, safety, and service.
• Provide coaching and guidance to valet team members and assist management with on-shift leadership.
• Demonstrate and enforce four-star/four-diamond guest service standards at all times.
• Operate both automatic and manual transmission vehicles with proficiency.
• Maintain a positive and welcoming presence at all guest entry points.
• Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Assist with training and mentoring of valet team members.
• Support shift leaders or managers with coordination of vehicle traffic flow and guest service delivery.
• Serve as a role model for excellent customer service and professionalism.
• Help monitor team adherence to grooming standards, operational policies, and performance expectations.

QUALIFICATIONS:

• Strong verbal communication and guest service skills.
• Ability to work under pressure and manage multiple guest interactions simultaneously.
• Professional demeanor with high ethical standards and confidentiality.
• Must be detail-oriented and able to adapt in a fast-paced environment.
• Must demonstrate a strong commitment to guest satisfaction and team collaboration.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in hospitality, business, or customer service is a plus.
• Minimum of 2–3 years of experience in valet or guest services, with at least 1 year in a lead or supervisory support role.
• Proven ability to coordinate vehicle traffic flow, assist with shift coverage, and support valet staff during peak periods.
• Strong understanding of valet operations, safety procedures, and customer service protocols.
• Experience in training new attendants, monitoring performance, and handling guest inquiries and concerns.
• Excellent communication, leadership, and multitasking skills in a fast-paced, guest-facing environment.
• Prior experience in a casino, resort, or hospitality setting is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.  

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.  

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, professionally, and effectively with guests, valet attendants, security personnel, and supervisors; responsible for directing traffic flow, assisting with guest inquiries, assigning tasks, and ensuring valet operations run efficiently.
• Lifting and Carrying: Frequently lifts and carries traffic cones, signage, key boxes, and other valet equipment weighing up to 25 pounds; may assist with setting up or breaking down valet stations.
• Manual Dexterity: Regularly uses hands and fingers to manage keys, operate radios, handle tickets, and work with valet dispatch systems.
• Mobility: Continuously moves throughout driveways, parking areas, entrances, and service zones; requires standing, walking, running short distances, bending, and reaching for extended periods in all weather conditions.
• Stationary Work: Occasionally remains stationary while monitoring operations, checking reports, or completing shift logs and guest records.
• Tool Operation: Regular use of handheld radios, ticket printers, key storage systems, and basic office tools; may occasionally operate guest vehicles in accordance with safety protocols.
• Visual Acuity: Requires near and far vision to identify vehicles, read license plates and tickets, direct traffic, and ensure team performance and guest safety.
• Working Conditions: Routinely works in outdoor valet areas with exposure to fluctuating weather (heat, cold, wind, rain), vehicle emissions, noise, and high foot and vehicle traffic. Regular exposure to a smoking environment while transitioning through casino or public areas.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.                                   

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.