Service Desk Manager — Lead Hybrid, AI-Driven Support
United Data Technologies
United Data Technologies is seeking a Service Desk Manager to lead dispatch and service‑desk operations from Miramar, FL, with hybrid work options. You will oversee frontline staff, optimize workflows, and partner with vendors to meet SLAs and KPI targets. Ideal candidates bring 5+ years of service desk leadership in MSP environments, strong ITIL/ITSM adherence, and a track record of implementing automation and AI tools to improve efficiency and customer satisfaction. #J-18808-Ljbffr United Data Technologies
Vacancy posted 1 day ago
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