IT Service Desk Queue Manager
ManTech
Join ManTech as an IT Service Desk Queue Manager in Doral, FL, and contribute to the future of defense through advanced tech and innovative solutions. The ideal candidate will prioritize and manage ITSM incidents, requests, and inquiries, and provide full ITSM support across various environments. Requirements BA/BS in Computer Science, Information Technology, Business Administration, or a related field or 4 years of additional experience in lieu of a degree. 4+ years of relevant IT Operations or ITSM experience. 2+ years of experience with service delivery operations as a collector, processor, analyst, or reporter of ITSM incidents. Experience with ITSM tools such as Remedy or ServiceNow, collaborating with stakeholders during incident and outage response, and documenting incidents and generating reports. Knowledge of networks, endpoints, and cloud operations, and ability to analyze events and identify potential incidents. ITIL Foundation certification. #J-18808-Ljbffr
Vacancy posted 2 days ago
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