Underwriting Support Supervisor

Underwriting Support Supervisor

The Underwriting Support Supervisor will oversee the day to day operations of an Associate Underwriter Team and will manage service level objectives to ensure proper support is being provided to the Underwriting Team.

The Underwriting Support Supervisor will assist the Underwriting Support Manager with the oversight, coaching and development of the Associate Underwriting Team to ensure that all work is processed within company established service standards and in compliance with company quality objectives.

This role may be located in our Scottsdale, AZ, West Chester, OH or Glen Allen VA offices and will also:

• Supervise a team of Associate Underwriters.
• Monitor the day-to-day processing of a team of Associate Underwriters.
• Ensure all transactions are processed within company established service standards.
• Ensure all work processed by the Associate Underwriter team meets company productivity and quality objectives.
• Complete quality control reviews of staff on a quarterly basis.
• Evaluate, monitor and recommend improvements to current processes and workflows to gain efficiencies for underwriting support functions.
• Ensure documented procedures and training manuals/materials are kept up to date.
• Provide timely and regular feedback to the Associate Underwriter team on quality, quantity and other performance issues through formal and informal communication.
• Coach, train and mentor the Associate Underwriting team including training of new hires and ongoing/continuing education of existing staff.
• Respond to any escalated calls and/or e-mails.
• Recognize and acknowledge the skills of team members, help them understand their growth areas and build on their strengths.
• Provide back-up for Associate Underwriting team as necessary.
• Operate according to underwriting authority as delegated by manager.

May perform other functions as assigned.

Qualifications

• Bachelor's degree and two plus years related insurance experience; or equivalent combination of education and experience.
• Supervisory experience preferred.
• Experience in commercial lines rating and or underwriting preferred.
• Excess and Surplus lines background preferred.
• Experience working with technology business a plus.
• Knowledge of rating practices.
• Strong oral and written communication skills.
• Strong decision-making skills.
• Ability to work as well as part of a team.
• Strong interpersonal skills.
• Strong customer service skills.
• Excellent PC skills and a working knowledge of Windows environment.

Additional Company Details

The company is an equal opportunity employer. We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include: Base Salary Range: $65,000 $75,000 Eligible to participate in annual discretionary bonus. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role