Receptionist |Part-Time| Crown Complex

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.


Position Summary

The Receptionist represents the complex as the initial contact for prospective clients and the general public, is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, the flow of correspondence, and the requisition of supplies, and performs office/clerical work and does related work as required for all departments as assigned.

This role pays an hourly rate of $15.00

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until September 4, 2026.

About the Venue

Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square-foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space, and a 2,440-seat theater. Managed by OVG, the complex is home to the Fayetteville Marksmen hockey team (SPHL) and Fayetteville Fury indoor soccer team (NISL) and hosts a variety of other sporting events, family shows, concerts, and special productions year-round.

Responsibilities

• Greet visitors, answer, screen, and direct phone calls, and manage incoming/outgoing mail and deliveries.
• Maintain office supplies, manage digital/physical filing systems, and provide clerical support (e.g., photocopying, scanning).
• Accepts payments of fees, explains procedures, and answers routine questions.
• Assists all departments with general clerical duties.
• Answer multi-line phone systems and route calls accordingly.
• Deal tactfully and courteously with the public and other employees.
• Other duties as assigned.

Qualifications

• High school diploma or GED is generally required; degrees from accredited institutions can sometimes substitute for years of experience.
• Exceptional communication, professional appearance, and strong proficiency in MS Office (Word, Excel).
• Flexible Hours - must be available to work evenings, weekends, and event days as assigned.
• Ability to handle multi-line phone systems and multitask in a fast-paced environment.
• General operational knowledge of a variety of office equipment, including communication radio, calculator, copy machine, fax machine, and personal computer.
• Ability to establish and maintain effective working relationships.
• Ability to use computer software, especially Windows Operating System, Word, Excel, internet, and interoffice e-mail
• Ability to make accurate comparisons and arithmetic-based computations.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.