Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Switchboard / Office Services Associate

Join the Opensity team and take the next step in your career within a professional law firm environment.

We are seeking a professional, customer-focused, and detail-oriented Switchboard / Office Services Associate to support our client's office operations. This is an excellent opportunity for a motivated individual who is eager to learn, grow, and build a career in a corporate workplace environment. Training will be provided for candidates who demonstrate strong customer service skills, reliability, adaptability, and a willingness to learn.

The ideal candidate will have a strong work ethic, excellent attendance, a steady employment history, and the ability to provide exceptional service in a fast-paced professional setting. This role is ideal for someone who is tech-savvy, organized, and ready to take the next step in their career.

• Position: Switchboard / Office Services Associate
• Shift: Full-Time | 8 am - 5 pm, Monday-Friday
• Location: Cincinnati, OH 45202
• Pay Rate : $18/hour | 40 hours per week

Essential Job Responsibilities

• Operate the switchboard system, managing incoming calls for approximately half of the client's offices (average of approximately 50 calls per day).
• Monitor and manage workflow requests by reviewing incoming emails, creating service tickets in OSC as needed, and directing requests to the appropriate service area.
• Serve as a receiving desk coordinator by processing incoming accountable items, including FedEx, UPS, Amazon, DHL, USPS Certified Mail, Priority Mail, and Express deliveries.
• Monitor the OSC service queue to ensure deadlines and service expectations are met; escalate potential delays to the Site Supervisor or Site Manager for resolution.
• Perform courier runs as needed throughout the Tri-State area of Ohio, Kentucky, and Indiana. A valid driver's license and reliable transportation are required . Parking is provided by the firm, and mileage is reimbursed at the current federal reimbursement rate.
• Manage fax routing through the firm's digital fax intake system and send paper faxes using manual fax equipment.
• Provide exceptional client-facing service as one of the first points of contact for visitors and clients at the Opensity Service Center. A polished and professional demeanor is required at all times.

Qualifications & Requirements

• High School Diploma or GED required.
• 1+ year of experience in customer service, hospitality, administrative support, or a related field.
• Strong communication skills and a customer service-focused mindset.
• Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment.
• Ability to resolve issues professionally, calmly, and with sound judgment.
• Comfortable learning new technology, systems, and workplace processes.
• Must be able to lift and move items weighing 40 lbs. or more.
• Ability to grasp, lift, and carry packages using a standard wheeled cart with a load capacity of up to 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods as needed.

If you are looking for an opportunity to grow your career in a professional corporate environment while providing exceptional service, we invite you to apply and join the Opensity team.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance | Dental insurance | Vision insurance | 401(k) retirement plan | Paid Time Off (PTO)

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

#INDHP

Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.