Restaurant General Manager - Polished Casual - High Volume #ZCJ 3702265

Job Description

Job Description

General Manager – Polished Casual Dining

Lead People. Elevate Hospitality. Drive Results.

We are seeking an exceptional Restaurant General Manager to lead a well-established, high-quality dining operation known for its commitment to outstanding food, genuine hospitality, and memorable guest experiences.

This is an exciting opportunity for a hands-on, people-focused leader who takes pride in developing strong teams, maintaining exceptional operating standards, and building a culture of accountability, hospitality, and continuous improvement.

Our ideal candidate is more than a restaurant operator. We are looking for a leader of people, a champion of the guest experience, and a financially savvy business professional who understands how to balance exceptional hospitality with strong operational performance.

What You'll Do

People Leadership & Development

• Build, coach, and develop a high-performing management team and hourly staff.
• Create a positive, engaging culture where employees feel valued, supported, and accountable.
• Identify emerging leaders and establish development plans that encourage internal growth and advancement.
• Lead by example with a visible, approachable, and hands-on leadership style.
• Drive employee engagement, retention, and performance through consistent coaching, recognition, and communication.

Guest Experience & Hospitality

• Champion a guest-first culture where genuine hospitality and attention to detail are part of every interaction.
• Maintain an active presence in the dining room, engaging with guests and supporting the team during service.
• Deliver consistent execution of elevated service standards in a polished yet welcoming environment.
• Anticipate guest needs, resolve concerns professionally, and create experiences that build loyalty and repeat business.
• Ensure excellence across food quality, presentation, service, and overall restaurant atmosphere.

Operational Excellence & High Standards

• Take full ownership of daily restaurant operations, ensuring consistent execution across front-of-house and back-of-house teams.
• Establish clear expectations and maintain high standards for cleanliness, food safety, service, and operational consistency.
• Partner closely with culinary leadership to deliver exceptional quality, particularly in a dining environment featuring premium steaks, fresh seafood, and classic American cuisine.
• Oversee staffing, scheduling, training, and operational procedures to maximize efficiency without compromising the guest experience.
• Maintain a culture of accountability, attention to detail, and continuous improvement.

Financial Leadership & Business Performance

• Assume full responsibility for restaurant financial performance, including sales, profitability, and controllable expenses.
• Demonstrate strong P&L management skills, with a thorough understanding of labor, food and beverage costs, prime costs, and operating margins.
• Develop and execute strategies to increase revenue, improve profitability, and strengthen overall business performance.
• Analyze financial reports, budgets, forecasts, and key performance indicators to identify opportunities for improvement.
• Balance responsible cost management with investments in people, product quality, and the guest experience.
• Identify opportunities to grow private dining, special events, and other revenue channels.

What We're Looking For

• 5+ years of progressive restaurant management experience, including successful experience as a General Manager in a full-service restaurant environment.
• Background in upscale casual, polished casual, steakhouse, or high-quality American dining concepts preferred.
• Proven ability to recruit, develop, mentor, and retain strong restaurant leaders.
• A genuine passion for hospitality and a demonstrated commitment to exceptional guest experiences.
• Strong business and financial acumen, including direct P&L ownership and a track record of improving profitability.
• High personal standards with the ability to establish accountability while maintaining a positive team culture.
• Excellent communication, organizational, and problem-solving skills.
• A leadership style that combines confidence, humility, approachability, and a willingness to lead from the floor.
• Experience managing both food and beverage operations in a quality-driven environment.

What Success Looks Like

The successful General Manager will:

• Build a stable, engaged, and high-performing leadership team.
• Create a culture where employees grow, develop, and take pride in their work.
• Consistently deliver exceptional guest satisfaction and memorable dining experiences.
• Maintain outstanding food, beverage, service, and facility standards.
• Drive measurable improvements in sales, cost controls, and profitability.
• Establish a strong foundation for sustainable, long-term restaurant success.

The Opportunity

This is an opportunity to lead a respected restaurant operation where quality, hospitality, and leadership truly matter.

We are looking for someone who brings both the heart of a hospitality leader and the mindset of a business owner —someone who inspires their team, takes pride in the details, and understands that exceptional financial results begin with great people and consistently great guest experiences.

If you are a passionate restaurant leader who thrives on developing others, creating memorable experiences, and driving business results, we would welcome the opportunity to connect.

Confidential inquiries are welcome.