Service Consultant / Service Advisor

Service Consultant Position

Come join our rapidly growing Wilkinson Chevrolet GMC Cadillac team. We have been family owned and operated for over 70 years. We are looking for an experienced service consultant to help better serve our customers.

Responsibilities

• Service Advisors Requirements and Responsibilities - Our service advisors primary responsibility is to function as a liaison between our customers and our technicians while overseeing the flow of the service department
• Work closely with technicians to determine the repairs needed and provide clear explanations of needed repairs
• Identifying the customers needs and coordinating all aspects of the repair or maintenance from start to completion
• Bring a positive, ambitious attitude to work each day
• Maintaining and developing relationships with customers from point of drop-off and until delivery
• Providing customers informative up to date repair status and provide detailed explanation of additional service repairs needed
• Provides a complete and accurate cost estimate for labor and parts

Qualifications

• 2 years experience required (preferably with CDK)
• Strong organizational skills
• A clean, well groomed, and professional appearance
• Being self-motivated
• Strong interpersonal skills with ability to communicate effectively with a diversity of individuals on the phone or in person
• Strong organizational skills and capability to prioritize multiple tasks effectively
• Friendly and positive personality
• Demonstrated ability to manage others
• Must have valid drivers license
• Willing to submit to a pre-employment background check & drug screen

Benefits

• Medical, dental, and vision plans
• 401k with company match
• Paid vacation
• Paid time off
• Paid holidays
• Family Events